SHIVAM PRATAP
Delhi
Summary
Dynamic Front Office Supervisor at Crowne Plaza, adept in enhancing guest satisfaction through exceptional customer relationship management and efficient front office operations. Proven track record in inventory management and team leadership, consistently resolving issues to create positive experiences. Passionate about delivering outstanding service and optimizing operational efficiency.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Front Office Senior Supervisor
MARRIOTT GROUP OF HOTELS
02.2026 - Current
- Supervised daily operations of guest services team at hotel.
- Trained staff on customer service standards and operational procedures.
- Coordinated scheduling to ensure adequate coverage during peak hours.
Front Office Supervisor
CROWNE PLAZA AN IHG HOTELS AND RESORTS
DELHI
09.2023 - 01.2026
- Supervised front desk operations, ensuring efficient guest check-in and check-out processes.
- Implemented front office procedures to enhance daily operations and operational efficiency.
- Managed guest inquiries and resolved issues, maintaining high satisfaction levels.
- Handled customer complaints professionally to promote positive experiences.
- Oversaw inventory management of supplies and equipment in front office area.
Front Office Associate
RADISSON GROUP OF HOTELS AND RESORTS
Delhi
07.2021 - 07.2023
- Assisted guests at front desk with inquiries and provided exceptional service.
- Managed phone calls and scheduled client appointments efficiently.
- Organized and maintained office files and records to ensure accessibility.
- Coordinated interdepartmental communication to improve overall service delivery.
- Processed cash payments for guest transactions with accuracy.
- Resolved customer complaints promptly to enhance satisfaction.
Education
Bachelor in Hospitality Managment - Hospitality Management
UEI GLOBAL ROHINI ( Bharathiyar University)
New Delhi 03.2018 - 03.2021
Intermediate Certificate - Humanity
CBSE BOARD DELHI
New Delhi06-2017
High School -
CBSE BOARD DELHI
New Delhi06-2015
Skills
- Front office management
- Customer relationship management
- Inventory management
- Reservation systems
- Cash handling
- Team leadership
Languages
Hindi
First Language
Timeline
Front Office Senior Supervisor
MARRIOTT GROUP OF HOTELS
02.2026 - Current
Front Office Supervisor
CROWNE PLAZA AN IHG HOTELS AND RESORTS
09.2023 - 01.2026
Front Office Associate
RADISSON GROUP OF HOTELS AND RESORTS
07.2021 - 07.2023
Bachelor in Hospitality Managment - Hospitality Management
UEI GLOBAL ROHINI ( Bharathiyar University)
03.2018 - 03.2021
Intermediate Certificate - Humanity
CBSE BOARD DELHI
High School -
CBSE BOARD DELHI