Shivam Raj

Work History

Hitachi Cash Management Services Pvt. Ltd

01.2024 - Current

Supported office clerical functions using word processing and other software, email and office machines.
Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
Followed all confidentiality rules to preserve data quality and reduce chance for information compromise.
Assisted with payment processing and investigating variances in cash amounts.
Supported office needs including taking messages, scanning documents and routing business correspondence.
Organized computer-based information to minimize errors.
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Educated customers on special pricing opportunities and company offerings.

Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, and maintain accounts
Processed cash withdrawals.
Received branch recognition for outstanding customer service.
Adhered to financial services security and audit procedures.
Trained employees on cash drawer operation.
Verified amounts and integrity of every check or funds transfer.
Reduced costs by consolidating multiple networks into a single, unified routing platform.
Conducted regular audits of router configurations to identify vulnerabilities or potential improvements within the existing setup.
Identified team weak points and implemented corrective actions to resolve concerns.
Handled over 120 customers each day and processed transactions, including deposits
and withdrawals.
Completed comprehensive tasks by implementing customer service initiatives, audit and restock ATMs and kept records on accounts.
Received customer and banking center deposits from armored carriers and balanced deposits to accompanying manifest.
Checked identifying numbers or seals on bags of deposits.
Complied with vault procedures and controls and cross-trained other staff members in
vault processes to verify consistent services.
Maintained and monitored coin and currency levels in bank vault and verified coin and currency sums received from branches, correspondent banks,customers and tellers.

Writer Business Services Pvt. Ltd

04.2023 - 12.2023

Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, and maintain accounts
Processed cash withdrawals.
Received branch recognition for outstanding customer service.
Adhered to financial services security and audit procedures.
Trained employees on cash drawer operation.
Verified amounts and integrity of every check or funds transfer.
Reduced costs by consolidating multiple networks into a single, unified routing platform.
Conducted regular audits of router configurations to identify vulnerabilities or potential improvements within the existing setup.
Identified team weak points and implemented corrective actions to resolve concerns.
Handled over 120 customers each day and processed transactions, including deposits
and withdrawals.
Completed comprehensive tasks by implementing customer service initiatives, audit
and restock ATMs and kept records on accounts.
Received customer and banking center deposits from armored carriers and balanced deposits to accompanying manifest.
Checked identifying numbers or seals on bags of deposits.
Complied with vault procedures and controls and cross-trained other staff members in
vault processes to verify consistent services.
Maintained and monitored coin and currency levels in bank vault and verified coin and currency sums received from branches, correspondent banks,customers and tellers.

Xpressbees Courier Office

09.2021 - 03.2023

Streamlined office processes by implementing efficient administrative systems and procedures.
Negotiated vendor contracts delivering significant cost savings without compromising on quality or service levels.
Improved data management systems through digitization efforts leading to increased accuracy in recordkeeping.
Developed strong relationships with key clients by addressing concerns promptly and professionally, fostering trust and loyalty.
Revamped warehouse layout, incorporating lean principles, that increased efficiency by 22%
Piloted RFID tracking implementation leading to a paperwork reduction of 45% and increased accuracy
Successfully led a team of 10 to manage inventory control, achieving 98% inventory accuracy
Implemented cost-saving initiatives, reducing transportation expenses by 15%
Negotiated multi-modal transport contracts resulting in a 20% reduction in logistics costs
Enhanced warehouse work procedures leading to an improvement in productivity by 10%

Adhaan Solution

10.2020 - 09.2021

Counted
Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Implemented cost-saving measures, significantly reducing operational expenses.
Cut down fulfillment errors by 25% through rigorous real-time tracking
Enhanced warehouse work procedures leading to an improvement in productivity by 10%
Maintained database systems to track and analyze operational data.

PMKVY Training Centre

03.2019 - 03.2020

Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.ture lesson planning.
Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.