Shivam Rajora
Systems Associate - Infosys Limited
Delhi
Summary
Dedicated and results-driven Systems Associate with 1+ years of experience in providing technical support for Unix/Linux systems, SQL databases, shell scripting, computer networking, and cloud infrastructure. Proficient in Service Now incident management, Ansible automation, and Shell scripting. Skilled in optimizing system performance and streamlining operations through automation. Proven ability to collaborate effectively with cross-functional teams to resolve complex technical issues and deliver exceptional customer service. Seeking to leverage expertise in a support role to drive efficiency and enhance the overall customer experience.
Overview
1
1
year of professional experience
5
5
Certifications
Work History
Systems Associate
Infosys Limited
01.2023 - Current
- Provide technical support to customers, resolving issues related to Unix/Linux systems, SQL databases, shell scripting, computer networking, and cloud infrastructure.
- Utilize expertise in Service Now and Ansible fundamentals to streamline incident management and automate routine tasks.
- Collaborate with cross-functional teams to troubleshoot complex technical problems and ensure timely resolution.
- Document solutions, procedures, and troubleshooting steps for knowledge sharing and continuous improvement.
- Monitor system performance and proactively identify areas for optimization and enhancement.
Education
Bachelor of Computer Applications - Computer And Information Sciences
MAHARAJA SURAJMAL INSTITUTE
NEW DELHI 04.2001 -
Skills
- Proficiency in Unix/Linux systems administration, SQL database management, shell scripting, and computer networking
- Hands-on experience with Service Now incident management platform and Ansible automation tool
- Understanding of ITIL concept, including incident management, problem management, change management
- Strong knowledge of Python programming language for scripting and automation tasks
- Familiarity with GNS3 tool for network simulation and testing
- Experience in supporting cloud infrastructure units in Financial,Telecom Services
- Excellent problem-solving skills and ability to work effectively in a fast-paced environment
- Strong communication skills, with the ability to interact professionally with customers and internal teams
Certification
LPI Linux Essentials
Timeline
Infosys Certified Full Stack- System Admin - Network-Beginner
01-2024
LPI Linux Essentials
10-2023
Infosys Certified Database And SQL Professional
09-2023
Infosys Certified Python Associate
08-2023
Infosys Certified ITIL Foundation Associate
07-2023
Systems Associate
Infosys Limited
01.2023 - Current
Bachelor of Computer Applications - Computer And Information Sciences
MAHARAJA SURAJMAL INSTITUTE
04.2001 -