Summary
Overview
Work History
Education
Skills
Accomplishments
Technical And Soft Skills
Websites
Languages
Timeline
Generic
SHIVAM RAKESH MISHRA

SHIVAM RAKESH MISHRA

Nagpur

Summary

Dynamic and result-oriented operations leader with 10+ years of experience in retail operations, field execution, and business development, currently serving as Operations Head – Pan India at IB Group. Proven track record in setting up and scaling retail networks, managing large field teams, and optimizing processes for profitability and growth. Expertise in end-to-end store launches, strategic planning, manpower handling, and customer-centric execution. Passionate about building high-performing teams and driving operational excellence across multi-state retail operations. Experience in optimizing business processes for enhanced efficiency and profitability. T Proficiency in team management, cost reduction, and execution of strategic business initiatives. Strong leadership and problem-solving capabilities drive impactful decision-making and foster company growth.

Overview

9
9
years of professional experience

Work History

Operations Head – Pan India

IB Group (Abis Exports Pvt Ltd)
Nagpur
05.2025 - Current
  • Oversee retail operations across India for poultry retail vertical (Laziz), directing regional managers and state-level teams..
  • Spearhead business strategy, oversee performance KPIs, and manage on-ground execution for over X stores.
  • Directed XX+ new store launches over last 6 months with comprehensive ownership – location finalization, recruitment, vendor coordination, and store readiness.
  • Developed centralized SOP framework for streamlining store operations, conducting audits, and enhancing customer experience.
  • Facilitated recruitment and onboarding initiatives for field and delivery teams to fulfill high-volume operational goals.
  • Attained XX% cost efficiency boost by optimizing delivery mechanisms and coordinating regional resources
  • Abis Exports Pvt Ltd

Area Manager – Retail Operations (Maharashtra & Chhattisgarh)

IB Group (Abis Exports Pvt Ltd)
MH & CG REGION
10.2019 - Current
  • Directed 50+ team members across regions, enhancing daily operations, sales performance, and customer experience.
  • Executed launch of multiple stores in semi-urban and urban markets utilizing effective market penetration strategies.
  • Coached store teams to ensure sustained growth and exceptional service delivery.
  • Oversaw the recruitment process for new staff members including interviewing and training.
  • Resolved conflicts between employees or customers in a professional manner.
  • Led performance reviews, reporting, and manpower planning.
  • Coached Store Managers on developing effective sales strategies and building customer loyalty.
  • Coordinated with store managers to develop plans for improving operational efficiency.
  • Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability.
  • Ensured that store personnel adhered to company policies related to cash handling, security systems, hygiene standards.
  • Established strong relationships with vendors to secure competitive pricing and best quality products.
  • Conducted periodic reviews of inventory levels and product mix in stores.

Marketing Manager / Relationship Manager

IB Group (Abis Exports Pvt Ltd)
Nagpur
01.2017 - 12.2019
  • Company Overview: Abis Exports Pvt Ltd
  • Conducted field marketing campaigns, customer outreach initiatives, and feedback processes to boost brand affinity.
  • Generated ideas to increase sales through creative promotions.
  • Performed market analysis to better understand target audiences.
  • Monitored competitors' activities to keep up with industry trends.
  • Tracked budgets for all marketing initiatives and provided regular updates.
  • Maintained relationships with key customers through regular communication.
  • Collaborated with internal teams on product launches and advertising strategies.
  • Built relationships with influencers in the industry for increased visibility.
  • Identified customer needs, developed customized solutions, and provided knowledgeable advice.
  • Developed strategies to attract new customers while retaining existing ones.

Education

MSc - Management

Kavi Kulguru Institute of Technology & Science
Nagpur
01.2022

BHM - Hotel Management

Tuli Institute of Hotel Management & Catering Technology
Nagpur
01.2016

Skills

Pan-India Operations Leadership
Retail Expansion & Store Rollouts
Team Building & People Management
Field Sales & Execution
P&L Ownership & Cost Control
Performance Monitoring & Reporting
Strategic Market Development
Customer Service & Satisfaction
Sales Planning & Target Achievement
Vendor & Logistics Coordination

Accomplishments

  • Promoted to Operations Head – Pan India (2025) due to consistent performance and leadership.
  • Successfully opened 30+ new retail outlets across Maharashtra and Chhattisgarh.
  • Reduced new store rollout time by 25% through process streamlining.
  • Created and implemented training modules for new store staff and delivery teams.
  • Drove a 20% YoY increase in retail sales through better execution and territory planning.
  • Introduced centralized monitoring tools for tracking sales, stock, and staff productivity.

Technical And Soft Skills

  • Microsoft Excel
  • Google Sheets
  • CRM & Field Reporting Tools
  • Excellent Communication & Leadership
  • Quick Decision-Making under Pressure
  • Recruitment & Training
  • Data-driven Problem Solving

Languages

  • Hindi (Fluent)
  • English (Fluent)
  • Marathi (Conversational)

Timeline

Operations Head – Pan India

IB Group (Abis Exports Pvt Ltd)
05.2025 - Current

Area Manager – Retail Operations (Maharashtra & Chhattisgarh)

IB Group (Abis Exports Pvt Ltd)
10.2019 - Current

Marketing Manager / Relationship Manager

IB Group (Abis Exports Pvt Ltd)
01.2017 - 12.2019

MSc - Management

Kavi Kulguru Institute of Technology & Science

BHM - Hotel Management

Tuli Institute of Hotel Management & Catering Technology

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SHIVAM RAKESH MISHRA