SHIVAM RASTOGI

Directed effective management of Weave feature usage sheets and Salesforce contract adjustments.

• Managed high-volume usage data for stakeholders, ensuring accuracy.
• Maintained accurate client records by handling contract modifications in Salesforce.
• Collaborated with multiple teams to streamline process workflows.

• Designed and digitized business forms for diverse clients, enhancing data collection efficiency.
• Engaged directly with clients to enhance form-building requirements.
• Boosted operational efficiency through conversion of physical documents into digital formats utilizing Adobe and Google Docs.

• Handled customer queries through effective troubleshooting, ensuring satisfaction.
• Surpassed performance benchmarks, recognized for exceptional customer service.
• Coordinated with various departments to address technical challenges.

• Efficiently resolved customer issues by providing technical support.
• Enhanced customer satisfaction through effective and timely inquiry resolution.
• Created comprehensive knowledge base featuring common issues and solutions.