Years of professional experience
Shivam Rastogi
Uttarpara
Summary
Results-driven operations professional with extensive experience at Reliance Retail, specializing in Microsoft Excel and customer relationship management. Proven track record of enhancing customer retention through strategic discount offerings, effectively combining analytical insights with strong interpersonal skills. Proficient in SAP, POS systems, and inventory management, contributing to improved commercial account management and operational efficiency. Committed to leveraging expertise to drive advancements in retail operations while embracing new challenges with dedication and enthusiasm.
Overview
4
4
Work History
Operations (Shift In-charge)
Reliance Retail
01.2021 - Current
- Managed comprehensive team operations and commercial accounts as the Shift In-charge, driving daily retail performance.
- Utilized SAP and POS systems to manage daily inventory checks, stock reconciliation, and ensure high levels of stock accuracy, minimizing shrinkage.
- Developed strong customer relationships by providing personalized assistance, resolving complex issues, and managing overall customer relations.
- Strategically implemented and offered discount options to strengthen customer retention and boost sales volume.
Education
Bachelor of Business Administration (B.B.A.) - Human Resource
Sri Sri University
Bhubaneswar01.2019
Senior Secondary (XII) - Commerce
Dreamland School
Uttarpara, India01.2016
Secondary (X) - Commerce
Dreamland School
Uttarpara, India01.2014
Skills
- Core Expertise: Inventory Management & Control, Team Leadership, Commercial Account Management, Customer Relationship Management (CRM)
- Technical Skills: SAP, Point of Sale (POS) Operations, Microsoft Excel (Advanced Proficiency), MS Word, PowerPoint
- Teamwork and collaboration
- Customer service
- Friendly, positive attitude
- Problem-solving
- Computer skills
- Cash handling
- Accounting and bookkeeping
- Store operations
- Store opening and closing
- Inventory management
Languages
Hindi: First Language (Native)
Bengali: Beginner (A1)
English: Elementary (A2)
Activities and Interests
Watching Movies, Playing Games
Timeline
Operations (Shift In-charge)
Reliance Retail
01.2021 - Current
Bachelor of Business Administration (B.B.A.) - Human Resource
Sri Sri University
Senior Secondary (XII) - Commerce
Dreamland School
Secondary (X) - Commerce
Dreamland School