- Singing, Travelling
Shivam Sahu
Sr. Business Operations Associate
Bangalore
Summary
Experienced Operations Associate with over 2.5 years of experience. Excellent reputation for resolving problems and improving customer satisfaction. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
4
4
Certifications
1
1
Language
Work History
Sr. Business Operations Associate
Scaler
Bangalore
01.2020 - Current
- Identified issues, analyzed information and provided solutions to problems.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Actively listened to customers/users, handled concerns quickly and escalated major issues to supervisor.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Created plans and communicated deadlines to complete projects on time.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Handled [100-150] emails per day to address customer inquiries and concerns.
- Worked within task management system to receive, manage and close support requests.
- Trained staff on operating procedures and company services.
- Effective liaison between customers and internal departments.
- Maximized performance by monitoring daily activities and mentoring team members.
- Provided smooth onboarding experience to the users and maintained the relationship throughout.
- Individually contributed to the team while having ownership of multiple projects and Identified plans and resources required to meet project goals and objectives.
Assistant Department Manager
ABFRL
Pune
02.2019 - 05.2019
- Liaised with store manager to set up visually appealing layout for store merchandise.
- Controlled shipments, inventory, purchasing and inspection to reduce workflow gaps.
- Directed training and performance monitoring for 7 staff members.
- Determined layout of store merchandise for visual appeal to consumers.
- Planned, directed, coordinated and assigned manpower to efficiently meet daily Sales requirements and goals.
- Involved in promotional events and strategies with Marketing Manager and contributed to the store performance.
Education
MBA - Marketing And Operations
ICFAI Business School
Pune 06.2018 - 02.2020
Bachelor of Engineering - Mechanical Engineering
Sagar Institute of Research And Technology
Bhopal 08.2014 - 06.2018
Skills
- Business operations knowledge
Certification
- Six Sigma Green Belt
Interests
Timeline
Sr. Business Operations Associate
Scaler
01.2020 - Current
Assistant Department Manager
ABFRL
02.2019 - 05.2019
- Six Sigma Green Belt
01-2019
MBA - Marketing And Operations
ICFAI Business School
06.2018 - 02.2020
Solar Project
11-2017
Catia
09-2016
Auto Cad
07-2016
Bachelor of Engineering - Mechanical Engineering
Sagar Institute of Research And Technology
08.2014 - 06.2018
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