Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Soft Skills And Strengths
Timeline
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SHIVAM SHAKYA

SHIVAM SHAKYA

Customer Support Engineer
Sanganer

Summary

Dynamic and certified Ventilator & Anesthesia Equipment Service Specialist with 7+ years of extensive experience in managing installation, calibration, preventive maintenance, and emergency breakdown support for life-saving medical equipment across government and private healthcare institutions. Specialized in critical care systems including ventilators, anesthesia machines, monitors, defibrillators, ECGs, and ultrasound systems. Proven ability to reduce equipment downtime, enhance patient care delivery, and maintain operational efficiency in ICU and OT environments. Trained by Wipro GE, Schiller, and Bayer, with a strong command of both field service operations and clinical equipment lifecycle management.

Overview

7
7
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
2
2
Languages

Work History

Senior Service Engineer

Telematic Biomedical Solutions India Ltd
08.2024 - Current
  • Company Overview: Dealer of Roche Diagnostics
  • Responsible for electrolyte analyzers, urine analyzers, and lab automation equipment installation, maintenance, and troubleshooting across multiple sites.
  • Delivered technical training to lab technicians, reduced average downtime by 40% through proactive service planning.
  • Hands-on with Pentax endoscopy systems, ensuring zero compromise on infection control and video diagnostics standards.

Senior Service Engineer

Aprameya Engineering Ltd
12.2022 - 08.2024
  • Company Overview: ICU Turnkey Government Projects
  • Handled comprehensive equipment lifecycle for ICU care across 26 RMSCL district hospitals, covering ventilators, monitors, defibrillators, ECG machines, and Alan cautery units.
  • Spearheaded preventive maintenance drives, ensured >95% uptime of critical ICU ventilators.
  • Worked closely with Medical staff to optimize device usage and adherence to hospital safety protocols.
  • Managed AMC/CMC contracts and consumable sales support for public and private institutions.

Senior Service Engineer

Kirloskar Technologies Pvt Ltd
05.2022 - 11.2022
  • Specialized in ventilator and anesthesia machine breakdown resolution.
  • Supported multi-device service for ECGs, microscopes, monitors across Jaipur.
  • Coordinated with the technical lead for task tracking and ensured timely ticket closure.
  • Awarded Engineer of the Month for providing rapid recovery in multiple ICU & OT emergencies.

Field Service Engineer

Avtech Medical Systems
05.2018 - 04.2022
  • Company Overview: Authorized Channel Partner – Wipro GE Healthcare
  • Managed Life Care Solution segment equipment including GE ventilators, anesthesia machines, TMT, monitors, and ECGs.
  • Promoted in Jan 2020 to handle Ultrasound segment, covering both installation and maintenance across Rajasthan.
  • Worked as part of a 9-member technical team, delivering 24/7 on-call service support to hospital staff.


Education

B.Tech - Computer Science Engineering

Arya Institute of Engineering Technology & Management
01.2014 - 01.2018

Skills

In-depth Knowledge of Ventilator & Anesthesia Machines

Preventive Maintenance Scheduling & Compliance

Breakdown Management & Fault Isolation Techniques

Troubleshooting of ICU, OT & Diagnostic Equipment

Team Coordination

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Certification

Wipro GE Healthcare, Bangalore, Life Care Solutions: Ventilators, Anesthesia Machine Systems, Monitoring Systems

Personal Information

  • Date of Birth: 11/15/95
  • Nationality: Indian
  • Marital Status: Married

Soft Skills And Strengths

  • Curiosity & Learning Mindset: Always up-to-date with the latest innovations in biomedical engineering and medical technology.
  • Persistence & Ownership: Consistently go the extra mile to ensure the continuity of patient care and operational stability.
  • Adaptability: Ability to work under pressure across varied clinical environments — from private clinics to high-load government hospitals.
  • Team Coordination: Efficient in reporting, documentation, and cross-functional collaboration with clinical and engineering teams.

Timeline

Senior Service Engineer

Telematic Biomedical Solutions India Ltd
08.2024 - Current

Senior Service Engineer

Aprameya Engineering Ltd
12.2022 - 08.2024

Senior Service Engineer

Kirloskar Technologies Pvt Ltd
05.2022 - 11.2022

Field Service Engineer

Avtech Medical Systems
05.2018 - 04.2022

B.Tech - Computer Science Engineering

Arya Institute of Engineering Technology & Management
01.2014 - 01.2018
SHIVAM SHAKYACustomer Support Engineer