Shivam Sharma
Sr Team Lead
Gurgaon,Haryana
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities I am a hardworking & with a keen interest in learning. professional with 5+ years of experience in the E- Diagnostic ecosystem. I am trained in the laboratory as a phlebotomist and technician. I had experience of working in a private laboratory and eHealthcare company in India. I am open to new challenges. I can adapt and work well under pressure and understand the importance of time management. My aim is to succeed in an atmosphere of growth and excellence. I aspire to contribute my skills and knowledge to a seamless organization.
Overview
8
8
years of professional experience
11
11
Certification
Work History
Sr. Team Lead
TATA1mg Technologies Private
Gurgaon, Hariyana
10.2022 - Current
- Lab Management
- Tata 1mg, SPOC for Thyrocare Lab, 1MG Lab, Metropolis Healthcare Ltd, General Diagnostics, Niramya
- Pathlabs, etc
- Prepare the TAT breach Data and Present to lab managers and lab team on daily basis
- Supervise the TAT breach of Labs & Reporting data present to MOM meeting with the stack holders
- Team handling/maintain the Roaster & Weekly meetings and inform them about progress of work
- Key Account Manager of Thyrocare lab & Order management
- Post sample collection Queries handling & Identify the Problem specimen
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
Team Leader || Central Lab Ops
TATA1mg Technologies Private
07.2021 - Current
- Team handling/maintain the Roaster & Weekly meetings and inform them about progress of work
- Key Account Manager of Thyrocare lab & Order management
- Post sample collection Queries handling & Identify the Problem specimen
- Coordinate with the tech team if any technical issue found at LIMS or Droplet,1mg admin
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Resolved problems, improved operations and provided exceptional service
- Exceeded goals through effective task prioritization and great work ethic
- Proved successful working within tight deadlines and fast-paced atmosphere
- Hands on experience tableau,Matabase
- Working knowledge of Software used by the labs LIMS,ITDOS,Charbi,labmate,LIS,CrelioHealth (formerly known as LiveHealth)
- To ensure medical reports delivery TAT targets are met month on month.and RCA for TAT breach orders
- Coordination with the Team to identify process improvement opportunities
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Senior Executive
1mg Technologies Private
09.2020 - 07.2021
- Tata 1mg, Daily follow- up with the Laboratories for dispatch of medical reports
- Order management ( Move the order manually in respected status if stuck due to technical issue
- Scrutiny and uploading of medical reports based on the Quality Check & checklist,which is used in
- Reviewing the documents uploaded onto the Access database
- Follow up with the Labs centres for any query received from HO and closure of same within agreed
- TAT
- Track day-to-day running API for reporting, ensuring high levels of productivity and progression
- Track collected specimens by Phlebotomist. If sample not received at respected lab
- Correct the TAT on Website and test details & specimen type from Backend
- Raise the Flag for any pre-analytical or post analytical issue to respected team
Diagnostic Service expert
02.2020 - 09.2020
- Medical Report Follow-up from the Diagnostic labs
- Track API performance on daily basis for lab reporting
- Work on patient reviews and provide the solutions to cs team for resolve
- Identified issues, analyzed information and provided solutions to problems
- Working knowledge of software Zendesk & helpdesk
- Executive
Reporting Executive
Droplet healthcare
08.2017 - 02.2020
- 2 years 7 months)
- Medical Report Follow-up from the Diagnostic labs
- Match the test details with Booked order and generated lab report
- Worked closely with CS team to maintain optimum levels of communication to effectively and efficiently close the query
- Maintained energy and enthusiasm in fast-paced environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Organized and detail-oriented with a strong work ethic.
Laboratory Technician || Phlebotomist
12.2016 - 08.2017
- Routinely collect patient blood sample & specimen and prepared for lab submission
- Prepare samples for sent to lab for analysis
- Disposed of bodily fluids in proper containers
- Print test results using lab software
- Track collected specimens by lab runner
- Managed documents and produced reports.
Customer Service Representative
V-Mart Retail Ltd
07.2015 - 11.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer
- Shivam Sharma - page 2 needs and resolving concerns
- Regularly exceeded daily sales and product add-on quotas
- Response customer questions regarding available merchandise, sales, current prices and upcoming company changes
- Responded to customer queries for products, services and company information.
Education
Master of Arts - Sociology
Chatrapati Sahuji Maharaj Kanpur University
2022
High School Diploma -
Delhi Paramedical & Management Institute
2017
Bachelor of Science - Chemistry,Math,Statistics
Chatrapati Sahuji Maharaj Kanpur University
2016
Intermediate - Chemistry and Physics
JANTA COLLEGE
2013
High School Diploma -
Atar Singh Sharma High School
2011
J.D. - Laboratory Quality Management Certification
World Health Organization
06.2023 - 06.2023
Great Learning
Aug 2025
Certification
CRM Software Data Analytics Problem Solving Data Analysis New Business Development
Customer Success B2C e-commerce Laboratory Information Management System (LIMS)
Laboratory Technicians Business Analysis
Honors & Awards
Employee of the Month - V-Mart Retail Ltd.
Shivam Sharma - page 4
Skills
- Team Leader
- 3PL Central
- Lab Reporting
- Lab Specimens
- Lab Safety
- Lab Testing
- Lab Management
- Lab Operations
- Lab Tests
- Team Leadership
- Customer Relationship Management
- Invoice Reconciliation
- MS Office
- Analytical and Critical Thinking
- Business Management
- Reporting Tools
- Data Science with R Programming
- Report Preparation
- Python Programming
- Statistics and SAS
- Microsoft Power BI
- SQL
- Data and Analytics
Timeline
J.D. - Laboratory Quality Management Certification
World Health Organization
06.2023 - 06.2023
Sr. Team Lead
TATA1mg Technologies Private
10.2022 - Current
Team Leader || Central Lab Ops
TATA1mg Technologies Private
07.2021 - Current
Senior Executive
1mg Technologies Private
09.2020 - 07.2021
Diagnostic Service expert
02.2020 - 09.2020
Reporting Executive
Droplet healthcare
08.2017 - 02.2020
Laboratory Technician || Phlebotomist
12.2016 - 08.2017
Customer Service Representative
V-Mart Retail Ltd
07.2015 - 11.2016
Master of Arts - Sociology
Chatrapati Sahuji Maharaj Kanpur University
High School Diploma -
Delhi Paramedical & Management Institute
Bachelor of Science - Chemistry,Math,Statistics
Chatrapati Sahuji Maharaj Kanpur University
Intermediate - Chemistry and Physics
JANTA COLLEGE
High School Diploma -
Atar Singh Sharma High School
Great Learning
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