Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shivam Sharma

Summary

Around 8 years of experience in QA testing that includes around 3 years as QA Lead/Onsite coordinator and extensively involved in Test Planning Creation, developing & executing test cases, reviewing and monitoring progress, planning and managing dependencies, risks and resources, estimates, test reports in Banking, Insurance and Finance domains.

3+ years of experience as a QA in Salesforce.com CRM application, mainly with Leads, Contacts, Accounts, Cases, Orders and Service entities. Having core expertise and hands on experience on various testing tools like, Dynamics365, CRM, JIRA, ALM, DevOps, Trello, SAP Hana, Postman and MySQL.

Overview

8
8
years of professional experience
1
1
Certification

Work History

QA Module Lead, Salesforce QA

Sopra Steria
10.2022 - Current
  • Achieved efficient project delivery by utilizing Agile methodologies and collaborating closely with stakeholders throughout the development process.
  • Improved customer satisfaction by developing case management processes within Service Cloud.
  • Tested APIs using Postman.
  • Interacting with Development team to ensure resolution of bottlenecks.

QA Module Lead

Nord/LB (NBS), Sopra Steria
08.2021 - 09.2022
  • Prepare Test Cases/Configurations based on the Business Requirement
  • Writing SQL queries in SAP HANA DB to validate the Expected Results (Derived from Business Mapping/Logic)
  • Worked on JIRA tool for project management and tracking purposes and Confluence for Daily Status and project related updates
  • Provided personalized end-user training, offering education via in-person and online courses.

Senior QA Engineer

Noovosoft Technologies LLP
12.2019 - 08.2021
  • Interacting with Development team in Defect triage calls to ensure resolution of bottlenecks.
  • Web and mobile application testing
  • Evaluated new tools and technologies to enhance overall QA effectiveness and accuracy.
  • Supported successful product launches by coordinating end-to-end testing efforts from planning through execution phases.

Software Associate

Capgemini
12.2016 - 10.2019
  • Performing Manual/Functional Testing, Database Testing, Web Application Testing.
  • Estimating workload, requirements and developing standard test strategy.
  • Contributed to the successful completion of projects through effective collaboration and communication with team members.
  • Employed excellent interpersonal skills when liaising with clients and stakeholders, ensuring that all parties were fully informed about software development updates and progress reports.

Education

BACHELOR OF TECHNOLOGY (COMPUTER SCIENCE ENGINEERING) -

Rayat Institute of Engg. And Information Tech.
07.2016

Skills

  • Innovation and Creativity
  • Salesforce CRM testing
  • Quality Assurance and Verification
  • Selenium with Java
  • Cucumber
  • ISTQB Foundation Level
  • Test cases creation and execution

Certification

ISTQB Certified QA

Timeline

QA Module Lead, Salesforce QA

Sopra Steria
10.2022 - Current

QA Module Lead

Nord/LB (NBS), Sopra Steria
08.2021 - 09.2022

Senior QA Engineer

Noovosoft Technologies LLP
12.2019 - 08.2021

Software Associate

Capgemini
12.2016 - 10.2019

BACHELOR OF TECHNOLOGY (COMPUTER SCIENCE ENGINEERING) -

Rayat Institute of Engg. And Information Tech.

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Shivam Sharma