Shivam Sharma
Banker
Faridabad
Summary
Experienced with optimizing banking processes to improve operational efficiency and customer satisfaction. Utilizes risk management strategies to ensure compliance and mitigate potential issues. Track record of fostering team collaboration and delivering consistent results in dynamic environments.
Banking professional with deep understanding of operational workflows and regulatory compliance. Known for enhancing operational efficiency and maintaining high standards of accuracy and customer satisfaction. Valued team player who adapts to evolving business needs and drives collaborative success.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Bank Operations Specialist
Yes Bank Ltd
04.2017 - Current
- Cultivated strong relationships with clients by providing personalized support during critical financial situations, fostering trust-based interactions.
- Enhanced customer satisfaction with timely resolution of account issues and inquiries.
- Managed complex projects ( New Variant Debit Card BIN Setup & CCM) within tight deadlines, ensuring successful completion while maintaining high-quality standards.
- Maintained strict compliance with regulatory requirements, ensuring the bank''s adherence to industry standards at all times.
- Reduced processing errors by conducting thorough audits and monitoring transactions regularly.
- Played a key role in the implementation of digital banking services, enhancing customer experience through seamless integration into their financial lives.
- Contributed to cost-saving initiatives by identifying inefficiencies in existing processes and recommending practical solutions for optimization purposes.
- Banking Weedout deeply worked for bank compliance account closure and fund settlement along with regulatory reporting.
- General Ledger reconciliation
- Payment posting
- Debit card reconciliation
- MIS & Reporting and data analytics
- Vendor coordination and bill processing
- Visit and vendor site in order to assure quality parameter as per banking standard
- Customer coordination along with stakeholders in order to enhance the services.
- Cross-sold credit cards, loans and other bank products.
- Streamlined bank operations by implementing efficient processes and systems.
- Supported branch managers in achieving sales targets through effective operational support and coordination.
Education
MBA - Financial Management
Subharti University
Meerut 04.2001 -
Bachelor of Commerce - Marketing Management
Delhi University
Satya Niketan 04.2001 -
Skills
Project management
Additional Information
I have successfully completed multiple of trainings
Business written communication
Information security awareness
Working effectively with others
Conflict management
Collaboration skills
Ris & Compliance culture - Yes Bank
Analytical abilities
Effective Decision
Timeline
Bank Operations Specialist
Yes Bank Ltd
04.2017 - Current
MBA - Financial Management
Subharti University
04.2001 -
Bachelor of Commerce - Marketing Management
Delhi University
04.2001 -
Similar Profiles
Amol SautkarAmol Sautkar
Senior Vice President, SME Banking at Yes Bank LtdSenior Vice President, SME Banking at Yes Bank Ltd
Sridhar ChawanSridhar Chawan
Manager at YES Bank LtdManager at YES Bank Ltd
YESHA GANATRAYESHA GANATRA
AVP - Branch Manager at YES BANK LTDAVP - Branch Manager at YES BANK LTD
ADITI SHARMAADITI SHARMA
RELATIONSHIP MANAGER at YES BANK LTDRELATIONSHIP MANAGER at YES BANK LTD
Sandeep Singh TomarSandeep Singh Tomar
Sales Manager and Store In-charge at CTS Restoration Products India Pvt LtdSales Manager and Store In-charge at CTS Restoration Products India Pvt Ltd