SHIVAM SHARMA
INDORE
Summary
Customer Service Associate with a strong record of improving customer satisfaction at Amazon Development Center, excelling in analytical problem-solving and effective communication. Proven ability to exceed performance metrics while engaging with stakeholders, demonstrating a commitment to multitasking and delivering results in high-pressure environments.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Amazon Development Center
INDORE
08.2023 - Current
- Delivered exceptional customer service, resulting in high customer satisfaction ratings
- Collaborated effectively with cross-functional teams to resolve customer issues promptly
- Achieved and surpassed performance metrics consistently, including response times and quality assurance targets
Customer Service Representative
M.P.T.C Ghana Limited
Ghana
06.2022 - 05.2023
- Managed work schedules as per contract terms, ensuring availability during specified hours on weekdays and weekends.
- Effectively engaged with customers for product marketing, payments collection, and maintaining positive relationships with stakeholders.
- Actively participated in field marketing to reach existing and potential customers, demonstrating flexibility in travel.
- Undertook administrative tasks, including account maintenance, banking transactions, and stock management.
- Adhered to health and lifestyle guidelines, ensuring compliance with smoking habits, and overall fitness for work.
- Acknowledged and adhered to holiday entitlement, arranging travel as necessary for work purposes.
Education
Bachelor of Commerce (B.Com) -
Sikkim Alpine University
09-2024
Senior Secondary Certificate - 12th Grade
Ryan Education
06-2019
High School Diploma -
Ryan Education
06-2017
Skills
- MS Office Suite
- Communication skills
- Analytical Problem-Solving
- Attention to detail
- Teamwork
- Independence
- Hardworking
- Positive attitude
- Multi-tasking
Languages
- Hindi
- English
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Personal Information
- Father's Name: Mr. Avdhesh Sharma
- Date of Birth: 12/19/01
- Nationality: Indian
- Marital Status: Unmarried
Timeline
Customer Service Associate
Amazon Development Center
08.2023 - Current
Customer Service Representative
M.P.T.C Ghana Limited
06.2022 - 05.2023
Bachelor of Commerce (B.Com) -
Sikkim Alpine University
Senior Secondary Certificate - 12th Grade
Ryan Education
High School Diploma -
Ryan Education
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