Shivam Sharma

Aspiring to leverage my expertise in fleet operations and logistics within a dynamic organization that values innovation and efficiency. With a solid background in vehicle management and optimization, my aim is to contribute to streamlining operations, enhancing performance, and driving growth. I am eager to apply my problem-solving skills and technical knowledge to tackle challenges and achieve operational excellence in line with the company's strategic objectives. Over three years of cumulative experience in the auto industry, with a focus on service advising and fleet operation management. Currently excelling as a Fleet Operations Senior Associate at Delhivery Limited, overseeing large-scale vehicle management and logistics. Proven track record in boosting customer satisfaction and fleet performance through innovative strategies and effective team coordination. Skilled in planning, vehicle tracking, and enforcing adherence to service level targets and operational procedures.

• Significantly increased customer satisfaction ratings by 45% at Hyundai as a Service Advisor through superior communication and issue resolution.
• Successfully optimized Delhivery's vehicle management system, resulting in a 30% improvement in fleet performance.

• Playing chess to hone strategic thinking and decision-making skills.
• Keeping abreast of the latest auto industry trends to stay informed and proactive in fleet management.

Fleet Management Optimization, Conducted root cause analysis on delayed and underperforming lanes, formulating corrective actions. Ensured enroute vehicle tracking and driver awareness of turnaround times. Maintained and exceeded a 95% target for enroute breakdown service level. Designed and implemented fleet operation plans for pan-India coverage. Managed a diverse fleet including Mahindra Blazo, Benz, and Volvo tractor & trailers.

• English
• Hindi

Date of Birth: 01/26/98