Shivam Sharma

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Developed strong working relationships with staff, fostering a positive work environment.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
• Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.

Key Responsibilities:

• Route Planning and Scheduling:Developing and optimizing delivery routes, considering factors like distance, traffic, and delivery deadlines.
• Fleet Management:Overseeing the maintenance and operation of vehicles, ensuring they are safe and compliant with regulations.
• Driver Management:Coordinating and communicating with drivers, providing them with necessary information and support.
• Communication and Coordination:Liaising with internal teams (sales, dispatch, etc.) and external stakeholders (customers, vendors, etc.) to ensure smooth operations.
• Compliance:Ensuring adherence to all relevant transportation regulations and safety standards.
• Performance Monitoring:Tracking key metrics like delivery times, fuel consumption, and cost per mile to identify areas for improvement.
• Issue Resolution:Addressing any problems or delays that may occur during the transportation process.
• Cost Optimization:Identifying opportunities to reduce transportation costs without compromising service quality.
• Technology Implementation:Utilizing and maintaining transportation management systems to enhance visibility and automate processes.