Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
Shivam Sharma

Shivam Sharma

Aligarh

Summary

Increase revenue and market share by effectively guiding and supporting clients through the sales process, ultimately fostering long-term customer relationships and exceeding sales targets.

Passionate Academic Counselor with background in providing comprehensive support to diverse student populations. Possess strong skills in career planning, academic advisement, and program coordination. Noted for creating targeted intervention strategies that enhance student success and retention. Significant contributions made to improve counseling processes and foster positive relationships with students, faculty, and staff.

Insightful Academic Counselor known for high productivity and efficient task completion. Possess specialized skills in student guidance, academic planning, and career development strategies. Excel in communication, empathy, and problem-solving to support student success and foster educational growth. Committed to leveraging these abilities to enhance the academic journey of each student encountered.

Overview

5
5
years of professional experience

Work History

Academic Counsellor

Edovuventures (Eduxll)
04.2025 - Current
  • Reach out to potential learners through inbound/outbound leads.
  • Counsel working professionals and students regarding relevant certification programs.
  • Follow-up consistently to convert leads into enrolments.
  • Identify the professional background, goals, and skill gaps of the learners.
  • Suggest suitable certification programs based on learner aspirations (e.g., ESG roles, brand management, data analytics, etc.).
  • Maintain deep knowledge of all EduXll partner programs (IITs, IIMs, IBM).
  • Clearly communicate the benefits, structure, certification, and outcomes of each course.
  • Help learners understand industry relevance (e.g., how ESG from IIT Kanpur can boost sustainability careers).
  • Meet monthly/quarterly enrolment targets for each program.
  • Upsell or cross-sell other relevant programs when appropriate.
  • Address concerns related to fees, time commitment, or ROI.
  • Guide learners on career transitions, promotions, and job market advantages post-certification.
  • Maintain accurate learner records, call logs, and feedback in CRM.
  • Track lead journey from first contact to final enrolment.
  • Align with academic advisors and support team for smooth onboarding.
  • Resolve learner queries by coordinating with internal departments.
  • Gather insights on learner preferences and competitor offerings.
  • Share suggestions for improving program positioning and delivery.
  • Act as the face of EduXll with IITs, IIMs, and IBM collaborations.
  • Uphold the brand's credibility, ethics, and learner-first approach.

Academic Counsellor

Vivekanand College of Technology and Management
02.2024 - 04.2025
  • Helping students choose courses, manage workloads, and plan their academic paths.
  • Assisting students in identifying career options, internships, and job opportunities.
  • Providing support for personal issues, mental health concerns, or stress management.
  • Guiding students through university applications, scholarships, and entrance exams.
  • Helping resolve disputes between students, teachers, or peers.
  • Conducting sessions on life skills, study techniques, and career planning.
  • Communicating with parents about students' progress and well-being.

Academic Counsellor

Upgrad Education Pvt Ltd
06.2023 - 12.2023
  • Provide guidance to students on academic programs, courses, and career paths.
  • Assist students in setting academic and career goals.
  • Address student queries and concerns related to academics, course content, and career planning.
  • Stay updated on UpGrad's course offerings, curriculum, and program details.
  • Effectively communicate information about courses, admission requirements, and program structures to students.
  • Assist students in the admissions process, including application procedures and documentation requirements.
  • Provide information about eligibility criteria for various programs.
  • Monitor students' academic progress and performance.
  • Identify and address challenges that students may face in their academic journey.
  • Offer counseling to students facing academic or personal challenges.
  • Facilitate conflict resolution and provide support in resolving issues related to academics or interpersonal relationships.
  • Provide guidance on career paths and opportunities related to the chosen academic program.
  • Assist students in developing skills and strategies for job placement.
  • Gather feedback from students about their learning experiences.
  • Collaborate with other departments to relay student feedback and contribute to continuous improvement in courses and programs.
  • Maintain accurate and up-to-date records of student interactions.
  • Document student progress, achievements, and areas for improvement.
  • Collaborate with academic departments to ensure smooth coordination between counseling services and academic programs.
  • Stay informed about changes in curriculum or course offerings.
  • Conduct orientation sessions for new students.
  • Organize workshops or seminars on topics such as study skills, time management, and career development.
  • Utilize technology platforms and tools for effective communication with students.
  • Increase Sales of the team by 30%.
  • Complimented by the CEO after exceeding the targets.
  • Praised by the Heads doing work while unwell.

Academic Counsellor

Doubtnut
11.2020 - 05.2023
  • Connect with potential customers.
  • Counsel the students and guide them through the app.
  • Assist them to become premium subscribers.
  • Atleast 3 hours of Talktime we have to do on daily basis.
  • Video calls with the customers for better engagement and rapport.

Education

B.com -

P.G.D.A.V COLLEGE UNIVERSITY OF DELHI

Intermediate -

Gagan Public School

High school -

G.D Public School

Skills

  • Communication Skills
  • Listening Skills
  • Problem Solving Skills
  • Inside Sales
  • Negotiation Skills
  • Analytical Skills
  • B2C
  • Marketing
  • Team Work

Accomplishments

  • Increase Sales of the team by 30%.
  • Complimented by the CEO after exceeding the targets.
  • Praised by the Heads doing work while unwell.

Languages

Hindi, English
First Language

Timeline

Academic Counsellor

Edovuventures (Eduxll)
04.2025 - Current

Academic Counsellor

Vivekanand College of Technology and Management
02.2024 - 04.2025

Academic Counsellor

Upgrad Education Pvt Ltd
06.2023 - 12.2023

Academic Counsellor

Doubtnut
11.2020 - 05.2023

B.com -

P.G.D.A.V COLLEGE UNIVERSITY OF DELHI

Intermediate -

Gagan Public School

High school -

G.D Public School

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Shivam Sharma