SHIVAM SHARMA
Agra
Summary
Experienced in customer relationship management, data entry, and payment processing. Demonstrated ability to resolve inquiries promptly and enhance branch operations. Consistently achieves high customer satisfaction ratings through effective communication and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Recovery Associate
Tata Capital
Agra
2025.08 - Current
- Assisted customers with loan inquiries and account management.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
Junior Associate
Canara Bank
Agra
2023.10 - 2025.04
- Assisted customers with account inquiries and transaction requests.
- Supported branch operations by organizing files and maintaining records.
- Educated clients about bank products and services to enhance engagement.
- Resolved customer complaints promptly to ensure satisfaction and trust.
- Answered incoming calls from customers seeking assistance or information.
- Performed administrative tasks such as filing, data entry, document scanning.
Education
Bachelor of Commerce -
DR BR Ambedkar University
Agra2022-01
Intermediate -
UP Board
2017-01
Highschool -
Rajasthan Board
2014-01
Skills
- Account management
- Data entry
- File organization
- Customer relationship management
- Payment processing
- Collections strategy
- Cash handling
- Customer service
- Multitasking
Languages
English
Intermediate (B1)
B1
Hindi
Proficient (C2)
C2
Timeline
Recovery Associate
Tata Capital
2025.08 - Current
Junior Associate
Canara Bank
2023.10 - 2025.04
Bachelor of Commerce -
DR BR Ambedkar University
Intermediate -
UP Board
Highschool -
Rajasthan Board