Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

SHIVAM SHARMA

Agra

Summary

Experienced in customer relationship management, data entry, and payment processing. Demonstrated ability to resolve inquiries promptly and enhance branch operations. Consistently achieves high customer satisfaction ratings through effective communication and problem-solving skills.

Overview

2
2
years of professional experience

Work History

Recovery Associate

Tata Capital
Agra
08.2025 - Current
  • Assisted customers with loan inquiries and account management.
  • Engaged positively with each customer, providing professional, and polite support for sales and service needs.

Junior Associate

Canara Bank
Agra
10.2023 - 04.2025
  • Assisted customers with account inquiries and transaction requests.
  • Supported branch operations by organizing files and maintaining records.
  • Educated clients about bank products and services to enhance engagement.
  • Resolved customer complaints promptly to ensure satisfaction and trust.
  • Answered incoming calls from customers seeking assistance or information.
  • Performed administrative tasks such as filing, data entry, document scanning.

Education

Bachelor of Commerce -

DR BR Ambedkar University
Agra
01-2022

Intermediate -

UP Board
01-2017

Highschool -

Rajasthan Board
01-2014

Skills

  • Account management
  • Data entry
  • File organization
  • Customer relationship management
  • Payment processing
  • Collections strategy
  • Cash handling
  • Customer service
  • Multitasking

Languages

English
Intermediate (B1)
B1
Hindi
Proficient (C2)
C2

Timeline

Recovery Associate

Tata Capital
08.2025 - Current

Junior Associate

Canara Bank
10.2023 - 04.2025

Bachelor of Commerce -

DR BR Ambedkar University

Intermediate -

UP Board

Highschool -

Rajasthan Board
SHIVAM SHARMA