Summary
Overview
Work History
Education
Skills
Timeline
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Shivam Shrivastav

Shivam Shrivastav

GURGAON

Summary

Retail professional with extensive experience at Forest Essentials, specializing in customer service and visual merchandising. Demonstrated ability in inventory management and product knowledge, leading to increased customer satisfaction and sales through innovative display strategies. Proven success in developing effective training programs and fostering positive team environments to achieve business objectives.

Overview

7
7
years of professional experience

Work History

Assistant Manager

Forest Essentials
Gurgaon
09.2023 - Current
  • Greeted customers to identify needs and offer tailored beauty product advice.
  • Generated reports detailing weekly and monthly sales figures and forecasts.
  • Fostered a positive work environment by developing strong relationships with staff.
  • Created training materials for new staff members regarding product information and sales techniques.
  • Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.

Visual Merchandiser

ZARA
NEW DELHI
07.2019 - 09.2023
  • Conducted training sessions for staff on effective display techniques for various merchandise.
  • Developed strategies to boost sales through impactful visual merchandising techniques.
  • Planned seasonal store layout changes, incorporating decorations, props, and visuals.
  • Created window and in-store displays to effectively promote new product launches.
  • Monitored inventory levels to support display needs and executed design adjustments accordingly.
  • Analyzed sales data to pinpoint high-performing products and modified visual strategies for underperforming categories.

Sales Advisor

REEBOK
GURGAON
08.2018 - 06.2019
  • Managed sales processes, ensuring customer satisfaction throughout each transaction.
  • Maintained accurate records of all sales activities, including contacts, accounts, and payments.
  • Updated customer information in both paper and computer systems for accuracy.
  • Executed upselling and cross-selling strategies based on client interests to enhance store performance.

Education

B.COM - Accounting

VEER BAHADUR VISHVAVIDHLYA JAUNPUR
UP
05-2023

Skills

  • Customer service
  • Visual merchandising
  • Product knowledge
  • Inventory management
  • Fashion trend awareness
  • Cash handling
  • Closing strategy

Timeline

Assistant Manager

Forest Essentials
09.2023 - Current

Visual Merchandiser

ZARA
07.2019 - 09.2023

Sales Advisor

REEBOK
08.2018 - 06.2019

B.COM - Accounting

VEER BAHADUR VISHVAVIDHLYA JAUNPUR

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Shivam Shrivastav