Shivam Singh
Project Manager
Noida,UP
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals also to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
1
1
Certificate
Work History
Project Manager Team Leader
EXL Services
Noida
08.2020 - Current
- Reined in project costs while meeting key milestones.
- Designed technical upgrade paths, incorporating requested functionality and performance enhancements.
- Fostered relationships with Underwriting Team to promote positive working relationships.
- Updated operational methods, oversaw Underwriting procedures, tracked information and compiled data to improve efficiency.
- Developed and initiated projects, managed costs, and monitored performance Underwriting Team.
- Achieved project deadlines by coordinating with Underwriting Team to manage performance.
- Identified, reviewed and applied policies and procedures.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various Process issues.
- Presented analytical documentation to 3 clients, translating complex studies into universally comprehensible language
SME
Sutherland Global Services
Mumbai
05.2019 - 08.2020
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Delegated daily tasks to employees, streamlining daily progress and efficiency.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
- Helped build and review master service agreements for work eligibility.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reduced operational risks while organizing data to forecast performance trends.
- Improved profitability by 10% by significantly reducing full-time employee (FTE) hours, maximizing efficiency of new software
Freelancer
Mukesh Financial (DSA)
Mumbai, MH
10.2017 - 01.2019
- Worked as freelancer and deals with all kind of financial product.
- Company target on LAP, Home Loan, Mortgage, Business loan.
- Client servicing and advisory on products. (Freelancer).
- Increased sales by 10%, in month of July and August and September.
- Meeting or exceeding weekly, monthly, and yearly sales quotas.
- Canvassing assigned territories to present company products to potential customers.
- Attended trade shows in Dubai and other industry-related events.
- Preparing sales proposals for potential buyers.
- Demonstrating product features to customers.
- Contacting leads and setting up appointments to present company products.
- Completing order forms and submitting them for processing.
- Managed costs and quality of DIB Bank Project
SME
Sutherland Global Services
Mumbai
05.2016 - 08.2017
- Designed and prepared reports, studies and related documentation.
- Led corporate-wide initiatives to help guide business level goals.
- Documented client progress through case notes and documentation.
- Developed business cases, presentations and reports for senior management.
- Performed QC deep-dive analyses for specific business problems.
- Marked charts and graphs to record results and prepared and delivered presentations, training and briefings required by contract.
- Established extensive procedures and policies for resolving Production issues.
- Improved profitability by 10% by significantly reducing full-time employee (FTE) hours, maximizing efficiency of new software
Process Associate
Tata Consultancy Services
Mumbai
05.2013 - 01.2015
- Managed over 50 customer calls per Day
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth
- Determined and recommended methods to address improvement opportunities
- Developed and executed plans to monitor standard process adherence
- Coordinated with COCP team in developing project plans for prioritized initiatives
- Educated staff on organizational mission and goals to help employees achieve success
- Gathered, organized and input information into digital database
- Frequently inspected production area to verify proper equipment operation
L1 Technical Support Engineer
Embee Software Private Limited
Mumbai
07.2011 - 08.2012
- Patched software and installed new versions to eliminate security problems and protect data.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Monitored systems in operation and input commands to troubleshoot areas.
- Set up and administered [BIS Server] and systems configurations.
- Provided [Tech] support to [VVIP & COCP Client] users in 24/7 uptime environment, often working double shifts to accommodate time zones.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Education
Bachelors in Computer Application - Computer And Information Sciences
Technical Education & Research Institute
Ghazipur 06.2007 - 06.2010
No Degree - HSC
Sarvodaya Inter College
Ghosi 06.2005 - 06.2007
Skills
Project Management
Client Relationship Management
People Management
Goal Setting
Employee Appraisal
Coaching and Feedback
Employee Engagement
Accomplishments
- Resolved product issue through consumer testing.
- Completed the NewRez and Nexbank Project on time and within Assigned budget.
- Supervised team of 14 Underwriting members.
- Achieved 98% by completing 200 audits with accuracy and efficiency.
Certification
Six Sigma Yellow Belt
Timeline
Project Manager Team Leader
EXL Services
08.2020 - Current
SME
Sutherland Global Services
05.2019 - 08.2020
Freelancer
Mukesh Financial (DSA)
10.2017 - 01.2019
SME
Sutherland Global Services
05.2016 - 08.2017
Process Associate
Tata Consultancy Services
05.2013 - 01.2015
L1 Technical Support Engineer
Embee Software Private Limited
07.2011 - 08.2012
Bachelors in Computer Application - Computer And Information Sciences
Technical Education & Research Institute
06.2007 - 06.2010
No Degree - HSC
Sarvodaya Inter College
06.2005 - 06.2007