Shivam Singh
Project Manager
Noida,UP
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals also to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
1
1
Certificate
Work History
Project Manager Team Leader
EXL Services
Noida
08.2020 - Current
- Reined in project costs while meeting key milestones.
- Designed technical upgrade paths, incorporating requested functionality and performance enhancements.
- Fostered relationships with Underwriting Team to promote positive working relationships.
- Updated operational methods, oversaw Underwriting procedures, tracked information and compiled data to improve efficiency.
- Developed and initiated projects, managed costs, and monitored performance Underwriting Team.
- Achieved project deadlines by coordinating with Underwriting Team to manage performance.
- Identified, reviewed and applied policies and procedures.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various Process issues.
- Presented analytical documentation to 3 clients, translating complex studies into universally comprehensible language
SME
Sutherland Global Services
Mumbai
05.2019 - 08.2020
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Delegated daily tasks to employees, streamlining daily progress and efficiency.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
- Helped build and review master service agreements for work eligibility.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reduced operational risks while organizing data to forecast performance trends.
- Improved profitability by 10% by significantly reducing full-time employee (FTE) hours, maximizing efficiency of new software
Freelancer
Mukesh Financial (DSA)
Mumbai, MH
10.2017 - 01.2019
- Worked as freelancer and deals with all kind of financial product.
- Company target on LAP, Home Loan, Mortgage, Business loan.
- Client servicing and advisory on products. (Freelancer).
- Increased sales by 10%, in month of July and August and September.
- Meeting or exceeding weekly, monthly, and yearly sales quotas.
- Canvassing assigned territories to present company products to potential customers.
- Attended trade shows in Dubai and other industry-related events.
- Preparing sales proposals for potential buyers.
- Demonstrating product features to customers.
- Contacting leads and setting up appointments to present company products.
- Completing order forms and submitting them for processing.
- Managed costs and quality of DIB Bank Project
SME
Sutherland Global Services
Mumbai
05.2016 - 08.2017
- Designed and prepared reports, studies and related documentation.
- Led corporate-wide initiatives to help guide business level goals.
- Documented client progress through case notes and documentation.
- Developed business cases, presentations and reports for senior management.
- Performed QC deep-dive analyses for specific business problems.
- Marked charts and graphs to record results and prepared and delivered presentations, training and briefings required by contract.
- Established extensive procedures and policies for resolving Production issues.
- Improved profitability by 10% by significantly reducing full-time employee (FTE) hours, maximizing efficiency of new software
Process Associate
Tata Consultancy Services
Mumbai
05.2013 - 01.2015
- Managed over 50 customer calls per Day
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth
- Determined and recommended methods to address improvement opportunities
- Developed and executed plans to monitor standard process adherence
- Coordinated with COCP team in developing project plans for prioritized initiatives
- Educated staff on organizational mission and goals to help employees achieve success
- Gathered, organized and input information into digital database
- Frequently inspected production area to verify proper equipment operation
L1 Technical Support Engineer
Embee Software Private Limited
Mumbai
07.2011 - 08.2012
- Patched software and installed new versions to eliminate security problems and protect data.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Monitored systems in operation and input commands to troubleshoot areas.
- Set up and administered [BIS Server] and systems configurations.
- Provided [Tech] support to [VVIP & COCP Client] users in 24/7 uptime environment, often working double shifts to accommodate time zones.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Education
Bachelors in Computer Application - Computer And Information Sciences
Technical Education & Research Institute
Ghazipur 06.2007 - 06.2010
No Degree - HSC
Sarvodaya Inter College
Ghosi 06.2005 - 06.2007
Skills
Project Management
undefinedAccomplishments
- Resolved product issue through consumer testing.
- Completed the NewRez and Nexbank Project on time and within Assigned budget.
- Supervised team of 14 Underwriting members.
- Achieved 98% by completing 200 audits with accuracy and efficiency.
Certification
Six Sigma Yellow Belt
Timeline
Project Manager Team Leader
EXL Services
08.2020 - Current
SME
Sutherland Global Services
05.2019 - 08.2020
Freelancer
Mukesh Financial (DSA)
10.2017 - 01.2019
SME
Sutherland Global Services
05.2016 - 08.2017
Process Associate
Tata Consultancy Services
05.2013 - 01.2015
L1 Technical Support Engineer
Embee Software Private Limited
07.2011 - 08.2012
Bachelors in Computer Application - Computer And Information Sciences
Technical Education & Research Institute
06.2007 - 06.2010
No Degree - HSC
Sarvodaya Inter College
06.2005 - 06.2007
Similar Profiles
Abhay MaheshwariAbhay Maheshwari
Consultant, Senior Consultant, Project Manager at EXL ServicesConsultant, Senior Consultant, Project Manager at EXL Services
DIVYA KAUR CHAUHANDIVYA KAUR CHAUHAN
B2B Procurement Operations Executive at EXL servicesB2B Procurement Operations Executive at EXL services
ADITI THAKURADITI THAKUR
Senior Executive in Resource Management at EXL ServicesSenior Executive in Resource Management at EXL Services
Sebastian Mauricio Gomez RodriguezSebastian Mauricio Gomez Rodriguez
Auditeur de primes (Anglais) at EXL ServicesAuditeur de primes (Anglais) at EXL Services
Vishesh BhadauriaVishesh Bhadauria
Cloud Consultant at CloudkeeperCloud Consultant at Cloudkeeper