SHIVAM SINGH
Customer Support Executive
Bangalore Rural,KA
Summary
Dedicated Customer Support Executive with over 4 years of progressive experience in Customer Service and As (L&D department) Interim Trainer for Process. Demonstrated expertise in Customer Support, Computer Software troubleshooting, Team management, Trainer, SME(subject matter expert). Recognized for being a skilled and knowledgeable agent on the floor. Possess strong Communication, Problem Solving and Leadership qualities. Seeking to leverage my extensive background in the IT or BPO industry to contribute valuable insights and drive results. Passionate about teamwork and solving complex challenges.
Overview
4
4
years of professional experience
4
4
Languages
Work History
Customer Support Executive
[24]7.ai
Bangalore, Karnataka
08.2022 - Current
- Delivered outstanding results under tight deadlines while maintaining a high level of professionalism and attention to detail.
- Mentored junior team members to enhance their skills and improve overall team performance.
- Manged high-stress situations effectively while maintaining a clam demeanor and providing empathetic support to customer facing challenges or frustration.
- Help customers with computer software troubleshooting, requests, and complaints promptly and professionally through incoming calls.
- Adhere to company policies, procedures, and service standards while interacting with customer to uphold a positive brand image.
- Provide guidance and support to new customer service representatives, ensuring adherence to company policies and delivery of excellent service.
- Managing over 30 customer calls per day.
- Managing over 15 agent on a daily basis as SME.
- Developed strong relationships with clients, Resulting in repeat business and positive feedback.
Customer Service Representative
medibuddy
Bangalore, Pre-caller
12.2020 - Current
- Leveraged CRM database to manage customer data, log calls and other activities and generate reporting to deliver actionable insights and develop sales pipeline.
- Delivered prepared sales pitch from script and persuaded potential customer to purchase product or service.
- Sourced and pre-qualified leads and identified new business opportunities by dialing 200 daily outbound calls to build partnerships and achieve sales quota.
- Attended networking events, trade shows and conventions to enhance industry knowledge and solicit potential prospects.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
Some College (No Degree) - Science Education
R.T.Nagar Group of Institutions
BangaloreSkills
Communication
Multitasking Abilities
Planning and Coordination
Customer Service
Management
Order Fulfillment
Inbound And Outbound Calling
hobbies
Cooking
Reading
Fitness
Sports
Timeline
Customer Support Executive
[24]7.ai
08.2022 - Current
Customer Service Representative
medibuddy
12.2020 - Current
Some College (No Degree) - Science Education
R.T.Nagar Group of Institutions