Shivam Singh
Raebareli
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Works Manager
Sanghi Brothers Indore Pvt. Ltd. (Tata Motors Dealership)
Bhopal, MP
11.2023 - Current
- Developed and implemented strategies for increasing market share, profitability, and customer satisfaction.
- Negotiated contracts with suppliers and customers to maximize profitability.
- Managed staff recruitment, training, evaluation, and disciplinary actions.
- Identified new markets and opportunities for growth in existing markets.
- Monitored customer feedback to maintain high standards of quality assurance.
- Planned marketing campaigns to generate leads and increase sales revenue.
- Collaborated with other departments to develop innovative solutions for complex problems.
- Established long-term relationships with key stakeholders such as clients, vendors.
- Organized meetings between senior management team members to discuss strategic plans.
- Reviewed reports prepared by subordinates on a regular basis to track progress towards objectives.
- Coordinated activities across multiple departments or locations in order to achieve company goals.
- Provided guidance on business decisions while ensuring they align with corporate vision.
- Created presentations for internal use or external client meetings outlining product features and benefits.
- Facilitated communication between various teams within the organization in order to improve efficiency.
- Maintained an up-to-date knowledge base regarding industry trends so that proactive steps can be taken when necessary.
- Resolved conflicts among employees through effective problem solving techniques while taking into account individual needs.
- Devised and managed effective revenue generation strategies.
- Successfully negotiated with vendors to receive best pricing and terms.
- Interacted with customers and vendors with utmost professionalism to solve various problems.
- Designed detailed business plans to outline finances, goals and operations of company.
- Established goals for business profit and growth, reflecting company's mission statement.
- Designed professional training and development programs for support staff.
- Assisted senior executives with monthly close and preparation of monthly operating reports and financial statements.
- Automated office operations and managed client and employee correspondence, scheduling, record tracking and data communications.
- Established open door policy to foster environment of respect between employees and management.
- Prepared monthly financial reports for senior executive officer review.
- Optimized revenue streams by consistently exceeding client expectations.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality and conformance.
Works Manager & Branch Manager
Anil Motors (Ashok Leyland Dealership)
Chhindwara, MP
12.2021 - 09.2023
- Monitored staff performance and provided feedback on areas of improvement.
- Performed regular maintenance checks on machinery, equipment, and tools.
- Resolved conflicts between employees in a professional manner.
- Established safety procedures for the protection of workers from hazardous conditions.
- Ensured that all workers adhered to health and safety guidelines at all times.
- Organized team building activities for employees to increase morale and productivity.
- Conducted regular meetings with department heads to review progress and set goals for the future.
- Collaborated with other departments such as Human Resources, Quality Control, Shipping and Receiving., to ensure smooth workflow processes.
- Analyzed customer feedback surveys in order to identify areas needing improvement or corrective action.
- Provided training sessions for new personnel on standard operating procedures.
- Reviewed existing SOPs regularly for accuracy and relevance in light of changing technology or industry standards.
- Oversaw the recruitment process by interviewing candidates, making job offers, conducting background checks.
- Negotiated contracts with vendors or suppliers to obtain better pricing on services
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
Works Manager
Jaika Automobiles and finance Pvt ltd (TATA MOTORS Dealership)
Jagdalpur, Bastar
02.2021 - 10.2021
- Implemented campaigns and promotions to help with developing goods and services.
- Mitigated business risks by working closely with staff members and assessing performance.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Techliner, Service Advisor, Accidental In-Charge, Warranty Manager and Works Manager
Singh Motors (Tata Workshop)
Bilaspur
05.2015 - 02.2021
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
Education
BA -
KANPUR UNIVERSITY
01.2016
DIPLOMA - Mechanical Engineering
INSTITUTE OF MECHANICAL ENGG.
Mumbai04-2015
CCC & Tally -
GKITS
Raebareli03-2013
INTERMEDIATE -
UP BOARD ALLAHABAD
01.2013
HIGH SCHOOL -
UP BOARD ALLAHABAD
01.2011
Skills
- Customer Retention
- Data Management
- Administrative Management
- KPI Tracking
- Performance Improvement
- Revenue Generation
- Quality Assurance
- Data Analysis
- Cost Control
- Employee Development
- Resource Allocation
- Customer Service Management
- Schedule Management
- Cost analysis and savings
- Policy/program development
- Financial Planning
- Employee reviews
- Performance Evaluations
- Recruitment
- Price Structuring
- Training Management
- Inventory Tracking and Management
- Special Promotions Planning
- Interpersonal Skills
- Logistics
- P&L Management
- Staff Management
- Sales Strategies
- Team Leadership
- Multitasking
- Business marketing
- Analytical Skills
- Purchasing and planning
- Employee Motivation
- Supervision and training
- Attention to Detail
- Performance Improvements
- Task Prioritization
- Customer Relations
- Continuous Improvement
- Product Promotion
- Business Growth Initiatives
Phone - Mobile
- 8707816387
- 8601945859
Personal Information
- Father's Name: Awadhesh Singh
- Date of Birth: 08/10/1996
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
- Religion: Hindu
Training
- 7 Days training completed for 'Warranty Policy and Procedure' from Tata Motors Ltd, Jamshedpur Plant, 03/10/2019, 03/16/2019
- 6 Days training completed for 'Electric vehicle basic to advance' from Tata Motors Ltd, Pantnagar UK Plant, 03/11/2024, 03/16/2024.
- 3 Days training completed for 'Basic of BSVI and Working Process of ATS system organized for works manager' from Tata Motors Ltd, Jamshedpur Plant, 10/15/2019, 10/17/2019.
- 6 Days training completed for Troubleshooting training at Tata Motors Plant Jamshedpur from 14/05/2019 to 19/05/2019.
- 3 Days training attended at Anil Motors Jabalpur organised by Ashok Leyland for Advance troubleshooting from 10/11/2022 to 12/11/2022.
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Works Manager
Sanghi Brothers Indore Pvt. Ltd. (Tata Motors Dealership)
11.2023 - Current
Works Manager & Branch Manager
Anil Motors (Ashok Leyland Dealership)
12.2021 - 09.2023
Works Manager
Jaika Automobiles and finance Pvt ltd (TATA MOTORS Dealership)
02.2021 - 10.2021
Techliner, Service Advisor, Accidental In-Charge, Warranty Manager and Works Manager
Singh Motors (Tata Workshop)
05.2015 - 02.2021
BA -
KANPUR UNIVERSITY
DIPLOMA - Mechanical Engineering
INSTITUTE OF MECHANICAL ENGG.
CCC & Tally -
GKITS
INTERMEDIATE -
UP BOARD ALLAHABAD
HIGH SCHOOL -
UP BOARD ALLAHABAD
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