Summary
Overview
Work History
Education
Skills
Languages
Websites
Certification
Timeline
Hi, I’m

Shivam Singh

Noida

Summary

  • Proven sales and operations professional with experience across India and the USA, driving revenue growth, business expansion, and stakeholder engagement in both startup and enterprise environments.
  • Delivered impactful results in corporate training, customer success, and sales lifecycle management, while collaborating with top-tier institutions like IIMs for certification programs.
  • Strong track record in end-to-end business development, including prospecting, lead generation, outreach, negotiation, upselling, and closure across sectors like EdTech, HealthTech, and Training.
  • Adept in using tools such as Salesforce, LeadSquared, Zoho, HubSpot, GHL , ChatGPT, and Gemini to streamline sales processes, optimize performance, and enhance client satisfaction.
  • Known for a customer-centric mindset, strategic thinking, and leadership in high-pressure environments—consistently exceeding targets while mentoring junior teams and aligning business goals with operational excellence.

Overview

8
years of professional experience
1
Certification

Work History

UpBuild Global Tech. Pvt. Ltd
New Delhi

Sales Manager
09.2024 - 04.2025

Job overview

  • Spearheaded a cross-functional team across sales, content, and marketing divisions to deliver high-impact training programs for Fortune 500 clients and government agencies.
  • Built and led a dynamic sales and operations team managing India and U.S. territories, aligning global objectives with localized execution strategies.
  • Conducted regular performance reviews, mentoring sessions, and skill-gap analyses to drive team development, upskilling, and productivity enhancement.
  • Created a collaborative work culture by streamlining workflows across departments using tools like Smartsheet, Microsoft Planner, and Monday.com, ensuring on-time program delivery.
  • Championed a team-first approach by aligning individual goals with organizational KPIs, resulting in higher team retention, ownership, and operational efficiency.

Aakash Educational Services Limited
New Delhi

Assistant Manager
03.2023 - 06.2024

Job overview

  • Successfully led and managed a high-performing team of 25+ sales professionals, driving structured training, daily monitoring, and consistent motivation to meet ambitious targets.
  • Generated over ₹2.25 Crores (225 Lakhs) in revenue within a 4-month span, maintaining a best-in-class refund rate of 0.1%, showcasing exceptional quality of closures.
  • Developed and executed targeted B2C sales strategies, optimizing lead conversion using Salesforce CRM while coaching juniors on consultative selling and objection handling.
  • Delivered team-wide workshops on sales techniques, call pitching, and customer handling, resulting in faster ramp-up and improved retention of junior staff.
  • Played a key role in aligning operational planning with institutional goals, fostering a result-oriented culture while ensuring 100% syllabus and enrolment alignment for assigned regions.

Think & Learn Pvt Ltd
Noida

Business Development Manager
04.2021 - 02.2024

Job overview

  • Spearheaded diverse customer acquisition channels, leveraging data-backed strategies to optimize reach, and maximize ROI across multiple verticals.
  • Drove a 3x revenue growth within just 25 months, showcasing exceptional execution skills and strategic foresight in high-pressure sales environments.
  • Led a team of over 20 Business Development Associates, each with a ₹6 lakh monthly target, owning overall revenue delivery of ₹15 crore annually, with over 90% client retention.
  • Implemented a regional sales model covering Noida, Delhi, Gurgaon, and Chandigarh, enabling individual BDAs to consistently deliver over ₹5 lakhs in weekly revenue.
  • Championed new account management, driving seamless acquisition, onboarding, and portfolio expansion through performance coaching, and targeted client engagement.

Eureka Forbes Ltd
Mumbai

Sr. Customer Sales Specialist
06.2017 - 03.2021

Job overview

  • Led end-to-end sales efforts, including cold calling, on-ground campaigns, and municipal permissions, to generate high-quality leads and close deals on the spot.
  • Built and managed a robust revenue pipeline through proactive field activity, converting raw leads into long-term customers, with minimal turnaround time.
  • Executed hyperlocal marketing strategies and community engagement initiatives that significantly increased product visibility and territory coverage.
  • Recognized at the national level, receiving awards from senior leadership for surpassing revenue targets, and contributing to company-wide sales excellence.

Education

NGB University
Prayagraj U.P.

M.Sc from Organic Chemistry
05-2018

Skills

  • Strategic Account Management
  • Customer success strategies
  • Sales Forecasting
  • Saas/IT/Sales
  • Direct Sales
  • Team Leadership / Collaboration
  • Inside Sales Strategies
  • Customer Centric mindset
  • New business development
  • Stakeholder management
  • MS Suite
  • Digital marketing
  • Project management

Languages

Hindi
First Language
English
Proficient (C2)
C2

Certification

  • Gen AI overview for project management - PMI
  • PMI - Agile Certified Practitioner (PMI - ACP)
  • Six Sigma Green Belt
  • Fundamentals of digital marketing

Timeline

Sales Manager

UpBuild Global Tech. Pvt. Ltd
09.2024 - 04.2025

Assistant Manager

Aakash Educational Services Limited
03.2023 - 06.2024

Business Development Manager

Think & Learn Pvt Ltd
04.2021 - 02.2024

Sr. Customer Sales Specialist

Eureka Forbes Ltd
06.2017 - 03.2021

NGB University

M.Sc from Organic Chemistry

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Shivam Singh