SHIVAM SINGH
EAST DELHI
Summary
Versatile and adaptable customer service specialist with a strong focus on decision-making under pressure and team collaboration. Successfully resolved customer inquiries and complaints, ensuring first-call resolution and enhancing overall customer satisfaction.
Overview
3
3
years of professional experience
Work History
Senior Agent
IQOR SERVICES
Noida
09.2024 - 09.2025
- Monitored chat queues to ensure timely responses to customers.
- Maintain accurate records of customer interactions.
- Maintained up-to-date knowledge of company's products, services, and policies.
- Resolved customer complaints in a timely manner while maintaining a positive attitude.
- Conducted follow-up calls and chats with customers after resolving their inquiry.
Customer Service Expert
Ienergizer IT Services PVT.LTD
Noida
06.2022 - 12.2023
- Resolved customer inquiries through effective communication and problem-solving skills.
- Screened and routed incoming calls, responded to inquiries and requests, and sorted email, following up on open tickets as required to avoid social esclations.
- Meet the standard for call volume, wrap time, and talk time schedule.
- Provide excellent customer service with first-call resolution and accurate information, while keeping a professional manner.
Education
Bachelor of Science - Science
Dr. Bhim Rao Ambedkar University
Agra05-2022
Skills
- Time management
- Adaptability
- Responsibility and ownership
- Decision-making under pressure
- Team collaboration
- Customer rapport building
- Active listening
- Effective communication
Accomplishments
The best performance award is conferred on the basis of the first three months' performance from the client end with Ienergizer.
Timeline
Senior Agent
IQOR SERVICES
09.2024 - 09.2025
Customer Service Expert
Ienergizer IT Services PVT.LTD
06.2022 - 12.2023
Bachelor of Science - Science
Dr. Bhim Rao Ambedkar University