SHIVAM SINGHAL

• Setting up the EDC Acquiring Sales team from scratch (managing outsourced FOSs).
• Driving execution of the EDC acquiring strategy on the field in line with the company's overall Payments strategy.
• Delivering on number targets (acquiring, transactions, cross-sell, and GMV).

Handling a team of 2 Team Leaders and 30 Field Sales Officers.

• Ensuring right hiring, continuous training, and low attrition of the team (FOS).
• Delivering on the various targets set by the business.
• Ensuring seamless alliance with internal and external stakeholders.

Developed strategies to improve customer service and increase sales.

Analyzed sales data to identify trends and areas of improvement.

Ensured compliance with company policies and procedures.

Resolved customer complaints in a timely manner.

• Conducted regular performance evaluations for all employees under supervision.

• Responsible for Handling instalment finance business of HDFC bank including Credit Card EMI, Debit Card EMI and Paper Finance
• Handling a team of 25 Relationship Officers (ROs) in South & West Delhi Market
• Responsible for handling monthly revenue of 15 Cr - Credit Card EMI (10 Cr), Debit Card EMI (2.5 Cr) and Paper Finance (2.5 Cr)
• Key day to day tasks include new POS & Merchant acquisition, revenue from existing merchant and cross sell products like Credit Card, Insurance, Personal Loan , Jumbo Loan & Insta loan

• Responsible for Handling Smartphone, Smart TV, Wearable & Accessories Portfolio of Realme in West Delhi Area
• Key Responsibilities include month on month revenue planning, devising strategy to gain share from competition and liaising with marketing team to plan and implement BTL activities
• Managing ~INR 10Cr turnover across 1 channel Partner, 350+ multi brand outlets and 2 Realme Exclusive Stores
• Leading a team of 1 Distribution Area Manager, 9 Distributor Sales Executives and 45+ in shop promoters
• Collaborated with NBFC partners like Home Credit, Bajaj Finance, IDFC, HDB & BENOW to enhance affordability penetration and increase sales
• Involved in cross functional collaboration with service and product management teams for market feedback and customer satisfaction

• Handled team of 30 SE's in Greater Noida area
• Worked in General Trade & MDC's (Mini distribution center) and generate an average of 35 tons business on daily basis through them
• Ensured quality, quantity and focus SKU's
• Ensured general trade delivery on time and new on boardings as well
• Handled a team of 16 on roll SE's for Noida & Greater Noida Area and generate an average of 50 tons business on daily basis through them in pickup mode
• Looked after of 16 MDC's (Mini distribution Center)
• Were involved in a part of Special CEO's project for a month
• Working on this tenure MDC's lead finalization
• Always check Key points before finalize the lead like
• Identified trends and business development opportunities in assigned territory
• Ensures that business units consistently meet and exceed revenue goals
• An understanding of competitive media in the local market

• Handled retail sales with the following parameters: Sellout Program, Affordability, Stock bill, Schemes communication and distribution coverage parameters
• Promoters handling: Handling a business of 2.5Cr with a team of 40 promoters
• Recruiting, training, supervising and appraising staff
• Maximizing profitability and meeting sales targets, including motivating staff to do so
• Build and maintained strong client relationships to ensure leads, future business and maximum productivity
• Handled 2 exclusive stores in Bijnor district
• Maintained knowledge of current sales, sales promotions, payment and exchanges policies