Shivam Sinha
Puneq
Summary
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Team Leader
Teleperformance Global Service Pvt Ltd.
Mumbai
06.2023 - Current
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Established clear expectations for employees, providing guidance when needed.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
Team Leader
Connecqt Business Solutions Pvt Ltd.
Pune
08.2022 - 06.2023
- Contributed to Bajaj Alliance Life Insurance Corporation Process.
- Merged policies to streamline operations and increase efficiency
- Successfully implemented maturity payout strategies to achieve target outcomes
- Upgraded Level 1 and Level 2 Process for optimal performance.
- Streamlined procedures for handling unclaimed policies, resulting in reduced processing time.
Team Leader
Altruist Technologies Pvt Ltd.
Pune
03.2021 - 08.2022
- Handled customer communication for Bajaj Finance's Email process
- Resolved customer issues regarding unsecured loans efficiently through email and chat
- Successfully generated sales through outbound calls to promote and sell personal loan products.
- Handled customer and client inquiries and requests on a daily basis via email
- Consumer Durable Loans – CIBIL suppression, Loan Foreclosure, Customer and Client Handling on mails
Team Leader
IGT Solutions Pvt Ltd.
Pune
10.2018 - 03.2021
- Worked for Indigo Airlines Customer Support .
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Conducted regular performance reviews to assess individual team member progress.
Education
Bachelor of Science - Bioinformatics
University Of Allahabad
Allahabad07-2013
Intermediate -
RRD SVNIC
Allahabad05-2009
Skills
- Work Planning
- Coaching
- Client Service
- Team Supervision
- Technical Support
- Quality Improvement
Certification
- Basics of Microsoft Dynamics 365
- advance Excel
Timeline
Team Leader
Teleperformance Global Service Pvt Ltd.
06.2023 - Current
Team Leader
Connecqt Business Solutions Pvt Ltd.
08.2022 - 06.2023
Team Leader
Altruist Technologies Pvt Ltd.
03.2021 - 08.2022
Team Leader
IGT Solutions Pvt Ltd.
10.2018 - 03.2021
Bachelor of Science - Bioinformatics
University Of Allahabad
Intermediate -
RRD SVNIC
- Basics of Microsoft Dynamics 365
- advance Excel
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