SHIVAM SINHA
Bengaluru
Summary
Skilled in sales and customer relationship management, with background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes.
Overview
2
2
years of professional experience
Work History
Disbursal Account Manager
WeRize
Bangalore
06.2024 - Current
- Loan Disbursement: Disburse loans to customers, ensuring all steps in the process are completed efficiently and accurately.
- Customer Communication: Call customers to explain loan details, including terms, conditions, and repayment schedules, ensuring that they understand their commitments.
- Documentation Collection: Collect necessary documents from customers, verifying accuracy and completeness.
- E-Mandate Setup: Facilitate the setup of e-mandates for automatic loan repayments, guiding customers through the process.
- Agreement Completion: Assist customers in completing loan agreements, ensuring all paperwork is signed and submitted correctly.
- File Management: Move customer files through the various stages of the loan process, ensuring timely progress and adherence to internal procedures.
Sr Customer Relationship Executive
One Point One Solutions Limited
Bangalore
12.2023 - 04.2024
- Marketed and sold Tata Tele Business Services products to business clients, utilizing a B2B sales approach.
- Contacted and qualified leads provided by the manager to schedule meetings for product demonstrations with the demo team.
- Delivered clear and persuasive explanations of product features, pricing structures, and benefits to potential clients.
- Facilitated smooth and effective product demonstrations by coordinating closely with the demo team.
- Managed the entire sales process from initial contact to closing deals, ensuring high customer satisfaction and loyalty.
- Accurately recorded sales activities, client interactions, and follow-up actions in the CRM system.
Inside Sales Specialist
Practo Technologies Pvt Ltd
Bangalore
09.2022 - 11.2023
- Successfully sold Practo clinical management software to healthcare professionals, focusing on a business-to-business (B2B) model.
- Conducted initial outreach by calling doctors to schedule online meetings and product demonstrations.
- Delivered comprehensive software demonstrations to potential clients, highlighting key features and benefits tailored to their specific needs.
- Managed the sales process from initial contact to closing the sale, ensuring a seamless and professional experience for clients.
Education
Bachelor of Engineering - Electronics And Communications
Sarvepalli Radhakrishnan University
Bhopal05-2021
Skills
- Proactive
- results-driven sales professional
- Client relationship management
- negotiation
- Excellent communication skills
- Converting leads
- Cold calling skills
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Timeline
Disbursal Account Manager
WeRize
06.2024 - Current
Sr Customer Relationship Executive
One Point One Solutions Limited
12.2023 - 04.2024
Inside Sales Specialist
Practo Technologies Pvt Ltd
09.2022 - 11.2023
Bachelor of Engineering - Electronics And Communications
Sarvepalli Radhakrishnan University
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