SHIVAM SISODIA
Ghaziabad
Summary
Dynamic IT Manager and Technical Lead with over 9 of experience driving innovation in network architecture and management. Expertise in IT management, system administration, and cloud security architecture empowers the delivery of scalable, secure solutions. Proven ability to foster strong relationships with vendors and cross-functional teams, ensuring seamless project execution, and optimal performance. A strategic thinker adept at translating business needs into effective technical solutions, while enhancing team productivity through comprehensive training and development initiatives. Committed to leveraging technical acumen to support organizational growth and transformation.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager of Operations
Reliance Jio
Mumbai
10.2024 - Current
- Develop and manage scalable and high-availability IP and DCN core aggregation network architecture.
- Lead network design and architecture for IP/MPLS, Ethernet, and DCN, driving innovation and efficiency.
- Oversee design and configuration of network components to optimize performance.
- Conduct capacity analysis and forecasting to support network expansion and future demand.
- Foster strong relationships with vendors and technology partners, aligning solution offerings with emerging technologies and roadmaps. Lead cross-functional teams in network projects, ensuring timely and budget-friendly delivery.
- Maintain strong vendor and supplier relationships to facilitate successful project outcomes.
- Develop and present detailed network solutions, including high- and low-level designs, BOMs, and SOWs, for enterprise networking and infrastructure transformation initiatives. Identify and mitigate risks in IP and DCN core aggregation networks, safeguarding infrastructure integrity.
- Partner with sales and delivery teams to ensure seamless hand-off and alignment of pre-sales solution design with implementation plans.
- Enhance team productivity through effective training programs and performance management systems.
- Streamline operational processes with efficient workflow management strategies.
Senior Technical Lead Microsoft Azure
LTI Mindtree
Krakow
12.2022 - 04.2024
- Provided technical consulting and support to enterprise clients, specializing in Microsoft Azure technologies, with a focus on Backup & Disaster Recovery architecture and optimization.
- Translated business needs into secure, scalable Azure solutions.
- Led a 10-member team across SCCM, Intune, and AD technologies.
- Designed hybrid Azure-SCCM/Intune environments for unified management.
- Conducted workshops and training sessions on Azure services, security frameworks, and cost management.
- Conducted assessments to identify gaps in performance and security.
Senior Business System Administrator
AstraZeneca Pharma
Warsaw
05.2021 - 10.2022
- Partnered with business leaders to provide leadership in ongoing development and design of solutions.
- Translated business needs into scalable, secure architectures and improvement plans.
- Acted as a bridge between business and technical teams to shape solution designs.
- Analyzed current business processes and recommended new or enhanced systems, software upgrades, and modifications.
- Delivered projects involving business processes, business change, and technology solutions.
- Monitored infrastructure for performance, recommending optimization strategies.
- Designed and implemented access controls, encryption mechanisms, and identity management solutions for cloud security.
- Stayed updated on emerging threats and security best practices, providing recommendations to enhance cloud security.
- Responded to and mitigated security incidents, conducted post-incident reviews, and implemented improvements.
- Managed hardware and software troubleshooting and installation; performed technical research on network upgrades and compatibility.
- Managed ServiceNow at L3 level and supported Salesforce Environment as administrator to ensure optimal performance.
- Upgraded and configured Salesforce systems for optimized integration; managed roles, profiles, sharing rules, workflows, and groups.
- Managed SCCM technology for user Windows configurations, patching, and remote control.
Senior IT Engineer
Hindustan Computers Limited Technology (HCL Tech)
Warsaw
07.2018 - 04.2021
- Supported Procter and Gamble with all IT-related issues, resolving basic network issues (port, NIC, network driver, TCP/IP, subnet) and troubleshooting user profile and Windows login issues within the domain.
- Configured and managed user access to cloud resources, ensuring adherence to the principle of least privilege.
- Managed backup system & security solution; ensured the security of data, network access and backup systems, Also Handle Java based application issue.
- Analyzed and determined security threats, defined software, hardware and network requirements as well as provided advice on technology best practices.
- Collaborated with users to resolve queries, and recommended changes and enhancements to the system.
- Supervised the team in the absence of supervisors; provided required support and training to junior level analysts.
IT Specialist / IT Analyst
Diebold Nixdorf
Warsaw
06.2016 - 06.2018
- Implemented and enforced robust multi-factor authentication mechanisms to enhance security.
- Supported clients with Cloud Security Architecture, data encryption, and compliance issues.
- Diagnosed network faults and deployed antivirus protection while maintaining system security.
- Analyzed network traffic, formulated policies, and introduced efficient network solutions.
- Utilized SCCM Technology for end-user Windows patching and configuration management.
- Upgraded software based on departmental requirements and provided extensive end-user support.
- Managed daily Active Directory tasks including password resets and account access management.
- Conducted training sessions for internal users on newly implemented systems.
Education
M.Sc. - Telecommunication
Warsaw University of Technology (WUT)
Warsaw09-2017
B.Tech - Electronics & Communication Eng.
Uttar Pradesh Technical University (UPTU)
Ghaziabad01.2014
Skills
- IT management and system administration
- Networking and cloud security
- Intune and SCCM expertise
- System and network security
- Backup and disaster recovery procedures
- Technical support and troubleshooting
- Server configuration and testing
- Customer service and client relations
- Team building and leadership skills
- SAP proficiency
- Mac iOS and Windows support
- Identity and access management (IAM)
- Security automation techniques
- Vulnerability assessment and incident response
- Compliance and risk management strategies
- Azure and AWS cloud services
- Python programming skills
- Telecommunication systems knowledge
- Hardware and software management
Certification
- Azure Test Tools & Lab Services: L100 Foundational Hindustan Computers Limited Technology (HCL Tech) Apr 2021 - Present
- DevSecOps - Build and Release Secure Software Faster
- Site Reliability Engineering (SRE) Foundation
- Putting ITIL into Practice: DevOps for ITIL Practitioners
- DevOps Foundations - DevOps Institute Certification Exam Preparation
- Azure DevOps Services Repos - Git
Languages
English, Hindi, Polish
LINKS
- LinkedIn: https://www.linkedin.com/in/shivam-sisodia-a59a60110
- Skype: shivam.sisodia4
PERSONAL DETAILS
- Date of birth 29 Aug 1993
- Nationality Indian
- Marital status Married
Languages
Hindi
First Language
English
Proficient (C2)
C2
Polish
Upper Intermediate (B2)
B2
Timeline
Manager of Operations
Reliance Jio
10.2024 - Current
Senior Technical Lead Microsoft Azure
LTI Mindtree
12.2022 - 04.2024
Senior Business System Administrator
AstraZeneca Pharma
05.2021 - 10.2022
Senior IT Engineer
Hindustan Computers Limited Technology (HCL Tech)
07.2018 - 04.2021
IT Specialist / IT Analyst
Diebold Nixdorf
06.2016 - 06.2018
M.Sc. - Telecommunication
Warsaw University of Technology (WUT)
B.Tech - Electronics & Communication Eng.
Uttar Pradesh Technical University (UPTU)