Shivam Srivastava

• Responsible for dealing with customer queries & complaints.

• Responsible for station safety & security.

• Responsible for maximizing profitability & motivating staff to do so.

• Responsible for the training of new programs launched.

• Responsible for Maintaining and achieving Station metrics.

• Responsible for I.T assets maintenance.

• Maintaining Customers Obsession at all the times.

• Achieving Weekly Score card

• Achieving Cost per shipment. Maintaining the cost of operation as per budget.

• Achieving Zero lost Shipments.

• Ensuring 100% Compliance of KPI’s.

• Employee Engagement Management

• Maintaining Station Performing Reporting

• Team Management, Training and development of station team.

• Maintaining maximum productivity of manpower.

• Maintaining high quality hygiene and safety for facility and team.

• Evaluating the lost shipment cases, if any.

• Correcting inappropriate behavior of employees as per the disciplinary process.

• To planning and implementation for peak periods.

• Maintaining profitable operations throughout the year.

• Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
• Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
• Monitored performance of logistics operations to identify areas for improvement.
• Developed and implemented strategies to reduce costs and improve quality of service.
• Updated and maintained databases to track shipments and inventory.
• Created reports to provide insights into logistics operations and performance.
• Identified opportunities for inventory reductions.
• Built and established relationships with staff and vendors.
• Coordinated shipments and tracked progress to facilitate timely delivery.
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• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Set and achieved company defined sales goals.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
• Monitored and adjusted pricing based on market trends and customer feedback to meet expectations and increase sales.
• Analyzed past sales data and team performance to develop realistic sales goals.
• Researched sales opportunities and possible leads to exceed sales goals and increase profits.