Shivam Srivastava
Regional Capacity Lead TCS
Gift City Gandhinagar
Summary
Strategic-thinking Business expansion and Administration with history of transforming inefficient, underperforming operations into successful enterprises. Accomplished communicator with talent for building over-achieving teams. Dedicated to continuous improvement and achieving market-leading results.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Regional Capacity Lead
Tata Consultancy Services
02.2024 - Current
- Mainly involved in identifying & prospecting new venues for tcs ion exam centers in Gujarat and Maharashtra (West zone) Complete ownership of infra expansion for the zone/region/state/city.
- Supervision & Monitoring, Training and development of team members engaged in Capacity Expansion. Responsible for searching for new LISP/IDZ/LTL partners within the zone/region/state/city and onboarding them as per the process.
- Visiting and evaluation of proposed sites for Exam related infrastructure as per the defined TCS iON guidelines. Overall owner for conducting Admin Audit (Part of Standard LISP Audit) in the overall zone/region/state/city.
- Ownership for completion and coordination of 4/5 Stage Audit (Power/Networking/Ops/Admin/legal) in the overall region.
- Submission of completed Audit Reports in the overall zone/region/state/city and maintain proper record of all documents/report/audits. Complete ownership on coordination for BGC & DD Documents with Partner & Internal teams.
- Ensure compliance to digital platform process/formalities.
- Follow up and closure of Audit Observations related to Infra with relevant stakeholders i.e. Partners/Owners/internal teams. Coordinate and manage LOI/Agreement processing for all exam related infrastructure (LISP/IDZ/LTL).
- Maintain and monitor legal compliances for all Venues. Publish regular dashboard on Key performance parameters to Regional Admin Head and Senior Management on need basis. Venue management and training of all the staff i.e. invigilator, Housekeeping, security guard, electrician, liaisoning officer, Network engineer.
- Business development, negotiation and expansion Collaborated with cross-functional teams to develop innovative product offerings that met market demands.
- Negotiated favorable contracts with suppliers and vendors, reducing costs without compromising quality or service levels.
- Collaborated with cross-functional teams to develop innovative product offerings that met market demands.
Asst. Facility Manager
Cube Stop [HADPL]
12.2020 - 12.2023
- Responsible for the management of the overall Facility, services and processes that support the core business of our organization
- Ensuring that best practices are followed for maximum efficiency and that the most suitable working environment
- Provide training to Housekeeping staff such as cleaning, chemical use, Grooming, Customer experience enhancement
- Manage procurement with the help of Microsoft Dynamics [ERP System] to create Purchase order, Purchase Request and GRN & MRN
- Conduct facility audits as per the checklists and ensure that right practices are followed
- Track AMC records of HVAC, ETP, UPS, DG, CCTV, Fire System and coordinate with the concerned vendors for smooth functioning of Facility
- Track maintenance of all the electrical equipment's in day to day basis with the help of technician
- Oversee the inventory of housekeeping inventory spares, consumables etc
- And ensure that required stock is always maintained at the facility
- Coach facility executive on Scheduling, Inventory management maintaining record on invoice procedure and payment advice
- Ensure all the Administration work, checklist, Utility tracking are in place
- Co-ordinating with Tenant, Vendor, Accounts, Leasing and Marketing team to ensure excellent facility operation
- Conduct Daily briefing of Management team and follow-up on assigned primary and secondary task
- Project Managed - Responsible for the opening of new property, worked alongside the project team to resolve day-to-day issues at the under-construction site
- Prepared the snag list and follow-up on the contractor
- Identify and arrange all the resources for the operation
- Vendors for facility supplies, procuring the licenses required for facility, people hiring, building operation team, defining the sops, tie-up with local fleets, and preparing yearly budget plan.
POC Asst. Restaurant Manager
McDonald's
03.2018 - 08.2020
- Benchmarking Standard Operating Procedures in consultation with Department Manager of respective Departments
- Addressing various complaints, grievances, issues raised by customers over email and resolving them at the earliest possible time
- Handling Overall Sales and Profitability for the store to provide maximum profits via ensuring all controllable remains within targets
- Responsible for proper and conflict-free maintenance of the internal & external environment of the premises
- Responsible for creating projected P&L for the quarter and working on that to achieve the number.
Shift Manager
Pizza Hut
12.2016 - 02.2018
- Kept employees operating productively and working on task to meet business and customer needs
- Produced regular follow-up on SOPs and System reports to evaluate performance, adjust strategies and maintain agile, sustainable operations
- Adhered to company standards and compliance requirements for operations and cleanliness of all areas
- Provided supportive link between external customers and internal operations
- Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant
- Trained new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Fresher
Hotel Tuli Imperial
07.2016 - 11.2016
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas
- Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements
- Used downtimes to prepare ingredients and restock supplies for expected busy periods
- Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices
- Gained knowledge of all the Departments such as Housekeeping, Front Office, food & Beverage and Food Production.
Education
HSC -
Mother Suhag Inter College
Fatehpur, Uttar PradeshSSC -
Mother Suhag Inter College
Fatehpur, Uttar PradeshBSc.in Hospitality Studies -
Tirpude Institute of Hospitality Management
Nagpur, MaharashtraSkills
Knowledge of HVAC, DG, ETP, UPS, CCTVundefined
Accomplishments
- 2015- Dec, Earn certificate in Food Production Department in Food Festival 'Tandoori Nights'2015
- 2016-Jan, Earn Certificate for Participation on in Cocktail & Mock-tail workshop.
- 2015- Sept, Earn Certificate in Inter Collegiate cookery contest and workshop in associated with Capricorn production & solution LLP. Mumbai.
- 2016-Feb, Earn certificate of appreciation for 'Finger Food buffet'.
- 2016-June, Earn Certificate of Achievement awarded in Recognition of 'Most Regular student in BSc. Hospitality management 2016'.
- 2020-April, Certificate of Golden Arches by Operation Manager and Regional Director for showing extraordinary commitment and conviction for McDonald's
Additional Information
I hereby declare that all the information given above is true and correct to the best of my knowledge
Place
Date
Timeline
Regional Capacity Lead
Tata Consultancy Services
02.2024 - Current
Asst. Facility Manager
Cube Stop [HADPL]
12.2020 - 12.2023
POC Asst. Restaurant Manager
McDonald's
03.2018 - 08.2020
Shift Manager
Pizza Hut
12.2016 - 02.2018
Fresher
Hotel Tuli Imperial
07.2016 - 11.2016
HSC -
Mother Suhag Inter College
SSC -
Mother Suhag Inter College
BSc.in Hospitality Studies -
Tirpude Institute of Hospitality Management
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