SHIVAM THAKUR
Summary
Dynamic and results-oriented Customer Experience Specialist with extensive expertise in the online travel booking industry. Proven ability to manage customer inquiries and resolve issues swiftly, ensuring a seamless and enjoyable booking experience. Exceptional communication and problem-solving skills drive a commitment to delivering high-quality service while enhancing overall customer satisfaction. Proficient in leveraging digital tools and data-driven insights to optimize support processes, foster customer loyalty, and build lasting relationships.
Overview
1
1
year of professional experience
1
1
Certification
3
3
Languages
Work History
Intern
University of Delhi
- Achievements/Tasks
- 1. Streamlined Application Processes: Assisted in processing and evaluating admission applications, ensuring accuracy and timely completion, which contributed to an efficient admissions cycle.
- Data Management: Maintained and updated applicant records in the university database, showcasing strong organizational and data-handling skills.
- Effective Communication: Served as a primary point of contact for prospective students and parents, addressing inquiries and providing guidance on admission procedures with professionalism and clarity.
- Event Coordination: Supported the planning and execution of orientation and admission-related events, demonstrating excellent coordination and teamwork abilities.
Workplace/Company
Marriott International
01.2025 - Current
- Achievements/Tasks
- Customer Support & Issue Resolution: Handled customer inquiries and service requests via email, providing prompt and effective solutions to enhance customer satisfaction.
- Sales & Upselling Skills: Assisted customers with product recommendations and upselling opportunities, contributing to revenue growth and customer retention.
- Efficient Email Communication: Drafted professional and well-structured email responses, ensuring clear and concise communication tailored to customer needs.
- Top Performer in Training: Recognized as the most active participant during training, quickly grasping product knowledge, email etiquette, and CRM tools.
Education
Graduation -
University of Delhi
01.2022
Intermediate - undefined
DTEA senior secondary school
01.2019
Matriculation - undefined
Happy senior school
01.2017
Skills
- efficient at acquiring new skills
- Effective decision-making ability
- effective team management
Skilled in digital tools
Multitasking and organization
Certification
certificate of coming 3rd in a singing competition at zonal level, three times continously awarded as the most active participant in the entire school, various other certificates of achievements and participation
Interests
Reading about international politics, foreign policy outreach, National and global economy, watching cricket and listening, singing music
Timeline
Workplace/Company
Marriott International
01.2025 - Current
Intern
University of Delhi
Intermediate - undefined
DTEA senior secondary school
Matriculation - undefined
Happy senior school
Graduation -
University of Delhi
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