Summary
Overview
Work History
Education
Work Availability
Skills
Quote
Timeline
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Shivam Tiwari

Team Leader
Noida,UP

Summary

Organized Team Leader with exceptional ability to build positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Overview

5
5
years of professional experience

Work History

Team Leader

IndiaMART InterMESH
Noida, UP
06.2020 - Current
  • Coached new team members on service techniques and provided scoring through quality assurance program.
  • Reviewed overdue tickets and followed-up with customer support personnel to resolve root cause of delay.
  • Developed new employees and on-going performance assessment of current employees.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.

Technical Support Representative

Edunext Technology
Noida, UP
12.2018 - 04.2020
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Managed customers' expectations of support and technology functionality in order to provide positive user experience.

Sales Executive

Home Shop 18
Noida, UP
04.2015 - 09.2018
  • Memorized scripts to achieve easy conversational flow in interactions with potential customers.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Education

B.sc - Physics

Feroz Gandhi College
Raebareli

Master Of Arts - Economics

Feroz Gandhi College
Raebareli

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills

Key performance indicators

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Quote

I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage

Timeline

Team Leader

IndiaMART InterMESH
06.2020 - Current

Technical Support Representative

Edunext Technology
12.2018 - 04.2020

Sales Executive

Home Shop 18
04.2015 - 09.2018

B.sc - Physics

Feroz Gandhi College

Master Of Arts - Economics

Feroz Gandhi College

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Shivam TiwariTeam Leader