Summary
Overview
Work History
Education
Skills
Certification
Initiatives
Breadth Of Experience
Languages
Technical Training
Timeline
Generic
Shivam Tiwari

Shivam Tiwari

Bangalore

Summary

  • Seasoned IT professional having more than 14 + years of experience in digital transformation and IT Infrastructure/cloud Organizations, very diversified and grounded experience. Worked in a large Outsourcing Service Providers specializing in Digital Advisory, IT Operations & Service Delivery and Management. Expertise in leading teams of multi-tenant shared delivery platforms to enable the remote delivery of Infrastructure Management Services.
  • Possess strong interpersonal, communication, scale problem solving and decision making skills - proven in a number of strategic decisions in large enterprises. Ability to establish strong alliances, lead and motivate large teams, drive mission critical large multi-function projects to successful completion, conflict management.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Manager - Cloud Consulting/Advisory Consultant

CGI
Bangalore
10.2021 - Current

Cloud Architect and Consulting Experience CGI – 15th Oct 2021 – Till Current Date.

  • Work with clients in broad roles spanning cloud advisory (AWS/Azure/GCP), discovery, cloud platform selection, business case development, migration and modernization services, cloud native build, cloud operating models and Cloud COEs
  • Leading our Cloud teams and work with our clients to define their vision and strategy for enterprise cloud adoption.
  • Handle and drive conversations with enterprise CxO level executives and provide advisory services and actionable recommendations on implementation of cloud services / solutions.
  • Define Cloud Platform Architecture, Cloud Technical and integration Architecture and provide design guidelines and recommendations to the IT solutions & development team.
  • Define cloud migration and modernization strategy, migration patterns, modernization of legacy applications with serverless technologies, containers and Kubernetes, modernization of data and databases, integration platforms and cloud native tools.
  • Define cloud native architecture and design guidelines for the enterprises to develop new cloud applications.
  • Own and lead cloud delivery programs - in formulating / defining and driving the end-to-end enterprise cloud transformation life cycle stages in cloud adoption - Analyze, Define, Build, Migrate, Develop, Operate and Manage stages.
  • Define / refine cloud operating models including design and setup of cloud CoE’s.
  • Create a detailed cost benefit analysis (CBA) model and business case for the cloud transformation programs that are recommended to enterprises.
  • Worked as Technical and business advisor for Cloud Digital Transformation, Migration Strategy, Technical Design (HLD and LLD), Planning, Analysis, Effort estimation, Modernization. Worked in building & maintaining cloud Based Infrastructure, requirement gathering, Business analysis consulting and road map strategies.
  • Helping to define Cloud technology roadmaps and solutions.
  • Cloud Based Architecture and migration skills and experience.
  • Designing and deploying scalable, highly available, Secured and fault tolerant systems on Cloud.
  • Good knowledge on Application Migrations and Data migrations from On-premise to AWS/Azure/GCP Cloud.
  • Requirement gathering, Business analysis consulting and road map strategies.
  • Experience on HLD and LLD for new cloud deals and projects.
  • Experience on RFP and RFQ for new business deals related to cloud projects.
  • Worked with Sales Team for price estimation and costing.
  • Managing Team of People in the areas of Cloud, Storage, Backup, Engineering and “Tools and Automation".
  • Building and applying technical, industry, and functional knowledge to support efforts in selling opportunities to both existing and new clients for cloud platform.
  • Engaged with leadership and clients in strategic discussion to provide outstanding IT strategy and industry guidance to improve client longterm business objectives.
  • Assessed client current and planned use of cloud in terms of alignment with strategy , industry best practice and optical architectural , operational and financial fit.
  • Possess deep understanding of technology trends and strategies for understanding cloud solutions to meet client business and financial and technical objectives.
  • Developed strong and positive relationships with clients executives, and effectively sell follow on Advisory engagements.
  • Drived the sales process while collaborating with team members with sales efforst including development of client proposals and pitch mechanics.
  • Developed and maintained goto market strategies around cloud adoption and optimization and supporting solution area migration services.

Senior Technical Architect

Dell Technologies
Bangalore
08.2015 - 10.2021

Responsible for managing a large team of senior professionals in the areas of Cloud, Storage, Backup, Engineering and “Tools and Automation”. Responsible for bringing a significant transformation in these services and further maturing them on service taxonomy by focusing on big opportunities on Technology, Process and Innovation. BOA has a very large infrastructure with their own datacenter in multiple locations in US. Worked in different phases of Business Operations, IT Operations, Cloud Consulting, IT Governance, IT Service Delivery operations, Transformation & Transition Management, Pre-Sales & Solution in Infrastructure/Cloud Management domain and Managed Services.

Infra Backup And Recovery Experience : (Initial IT Experience)- Nov 2008 – Aug 2015.

  • Installation and patching Netbackup Master, Media and Clients with Netbackup client/server software on Windows & UNIX in a cluster server environment.
  • Worked on implementing Avamar Backup Solution, troubleshooting and managing backup enviourment.
  • Handling Escalated issues related to Avamar and Netbackup Backup Solution.
  • Cloud Integration with Backup Solutions like Netbackup and Avamar.
  • Managing AWS S3 cloud layer with Backup Solutions.
  • Troubleshooting Cloud related issues with Backup Solutions.
  • Tape Library/Tape drives management including FalconStor VTL, Data Domain VTL, ACS/IBM library and drives.
  • Handling FalconStor VTL/SIR and Data Domain space issues and configured the email alerting on VTL/SIR nodes.
  • Worked on FT media servers and SAN clients. Managing SAN media servers.
  • Participated in quarterly steady state account reviews.
  • Provided end to end solution for backup and storage based on the best practice.
  • Provided product updates and technical advice to clients – Explained technical capabilities and business benefits of solutions to the customer.
  • Implementing the backup and recovery solutions based on the approved end state solution.

Technical Consultant

TEK Systems
Bangalore
01.2015 - 08.2015

Worked here as Senior Backup and Storage Consultant.

Technical Lead

Wipro Technologies
Bangalore
04.2014 - 01.2015

Worked here as Senior Backup & Storage Lead.

Technical Consultant

ATOS
Bangalore
02.2014 - 04.2014

Worked here as Backup and Storage consultant.

Senior Storage Specialist

EMC Corporation Limited
Bangalore
10.2012 - 02.2014

Worked here as Backup & Storage specialist.

Backup Administrator

HCL Technologies
Bnagalore
03.2010 - 09.2012

Worked here as Backup Admin.

Technical Support Engineer

Mphasis & EDS Company
Bangalore
11.2008 - 05.2009

Worked as Technical Support Engineer for Bank of America Project.

Education

Bachelor of Engineering - Computer Science

Shri Ram Institute of Technology
Jabalpur
04-2008

High School Diploma -

Guru Govind Singh Khalsa
Jabalpur
04-2004

Secondary School -

Kendriya Vidyalaya
Jabalpur
03-2002

Skills

  • Public Cloud IaaS, AWS, Azure, GCP, Devops, Dockers, Containers, Kubernetes
  • IT Strategy, Operating Model, CCoE
  • Financial Management
  • Cloud solutions and digital transformation
  • Operating System: Windows, SUN Solaris and HP-UX, Linux
  • Storage: NETAPP, ISOLON
  • Tools: HP open view Service Center, Remedy
  • Reporting Tool: OpsCenter and DPA

Certification

  • AWS Solutions Architect - Associate Certified.
  • Microsoft Azure Administrator Certified.
  • Azure Solutions Architect Certified.
  • GCP Architect certified.
  • Information Storage Management Certified.(ISM)
  • Avamar Storage Administrator Certified.
  • Avamar Implementation Certfied.
  • ITIL V3 Certified.
  • Avamar Expert Implementation Engineer 8.0 Certified.

Initiatives

  • Innovation Council and Automation team.
  • Resource Management and cloud consulting.
  • Service Delivery Improvement plans.
  • Business Communications Lead the Speaking Tree initiative to improve the communication of the Center.
  • Cost Optimization and Process Improvisation Lead Service Improvement Initiatives and cost reduction measures (Resource Planning, Process Improvement, Automation, CIPs, leverage cross functional efficiencies).
  • Automation Framework Lead the Automation initiative for Service Delivery teams.
  • Reward & Recognition framework implementation.

Breadth Of Experience

  • Engage with leadership and clients in strategic discussion to provide outstanding IT strategy and industry guidance to improve client's long-term business objective
  • Assess clients current or planned use of cloud in terms of alignment with strategy, industry best practice and optimal architectural, operational and financial fit.
  • Comprehensive experience and expertise in different facets of Business Operations, IT Operations, Cloud Consulting (AWS/Azure/GCP), Cloud Operating Model, Cloud Strategy, IT Governance, IT Service Delivery operations, Transformation & Transition Management, Pre-Sales & Solution in Infrastructure/Cloud Management domain and Managed Services.
  • Competent at IT Strategy, Budgeting and aligning IT operation and projects to industry best practice, standards and compliance (ITIL, PMI) through streamlining organizational process and procedures, building strong teams, and leading staff toward maximum potential.
  • Develop and maintain go to market strategies around cloud adoption and optimization and supporting solution area migration services.
  • Highly focused on building trust, delivering value and creating strong long-term relationships with customers, vendors, industry peers and team members to achieve client satisfaction and provide all the required support to business.
  • Expertise in understanding business requirements, performing gap analysis and provide best of breed solutions using outstanding technical ability and experience to advice appropriate IT components like Software, Hardware, process, operating procedures and methods suitable to customer needs and operating budget being a cost conscious Professional targeting cost-effective solution, optimizing performance and cost of delivery.

Languages

Hindi
First Language
English
Proficient (C2)
C2

Technical Training

  • Public Cloud Azure, GCP and AWS
  • Dockers and Containers, Devops, Kubernetes.
  • Process- ITIL Service Manager, ITIL V3 Expert, ITIL Foundation.
  • VMware Vsphere, Networker.
  • Soft skills – Leadership Skills, Business Communication, Team working skills. Leading people through change.
  • Presentation skills.

Timeline

Manager - Cloud Consulting/Advisory Consultant

CGI
10.2021 - Current

Senior Technical Architect

Dell Technologies
08.2015 - 10.2021

Technical Consultant

TEK Systems
01.2015 - 08.2015

Technical Lead

Wipro Technologies
04.2014 - 01.2015

Technical Consultant

ATOS
02.2014 - 04.2014

Senior Storage Specialist

EMC Corporation Limited
10.2012 - 02.2014

Backup Administrator

HCL Technologies
03.2010 - 09.2012

Technical Support Engineer

Mphasis & EDS Company
11.2008 - 05.2009

Bachelor of Engineering - Computer Science

Shri Ram Institute of Technology

High School Diploma -

Guru Govind Singh Khalsa

Secondary School -

Kendriya Vidyalaya
Shivam Tiwari