Shivam Tyagi
New Delhi
Summary
Dynamic and results-driven Technical Support Engineer with a proven track record of leveraging internal and external relationships to resolve complex challenges effectively. Expertise in collaborating with vendors, colleagues, and external partners to enhance ticket response times and overall service quality. A commitment to integrating personal knowledge with a broad network of professional connections ensures the delivery of exceptional support solutions. Passionate about driving continuous improvement and fostering teamwork to achieve organizational goals.
Overview
2
2
years of professional experience
Work History
Technical Support Engineer
Binary Global Limited
04.2023 - Current
- Administered user lifecycle tasks in Azure AD/on-prem AD, including provisioning, access, and mailbox management.
- Managed Microsoft 365 licensing (E1–E5) via Admin Center/PowerShell; supported Intune onboarding and compliance.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Performed root cause analysis of reported issues to enact corrections.
- Oversaw Exchange environments, mail flow, hybrid connectivity, and delivery troubleshooting via message tracing/NDRs.
- Configured Azure AD Connect, enforced Conditional Access, and investigated logs to mitigate security risks.
- Deployed and managed Windows devices and apps (Win32, MSI, LOB) via Intune; resolved BYOD/corporate issues.
- Implemented MFA, DLP, and retention policies; supported secure access through risk-based Conditional Access.
- Delivered support for Outlook, Teams, OneDrive, and SharePoint; resolved sync, permissions, and call quality issues.
Education
MBA - IT & Finance
Swami Vivekanand Subharti University
Uttar Pradesh, India.03-2022
BBA -
Swami Vivekanand Subharti University
Uttar Pradesh, India01-2020
Skills
- Strong technical expertise
- Account access management
- Expertise in device management and licensing solutions
- Exchange Online administration
- Azure Active Directory management
- Intune / Device Management
- Security & Access
- Microsoft 365 applications support
- Debugging
- Client communication
Hobbies
Listening to retro music, travelling, and engaging in indoor sports such as badminton, table tennis, and carrom.
Languages
English
Intermediate (B1)
Hindi
Bilingual or Proficient (C2)
Timeline
Technical Support Engineer
Binary Global Limited
04.2023 - Current
MBA - IT & Finance
Swami Vivekanand Subharti University
BBA -
Swami Vivekanand Subharti University