Shivam Verma
Mumbai
Summary
Organized Receptionist Administrator with great time management, multitasking and scheduling skills. Works well in fast-paced, changing and challenging environments. Dependable in handling operational needs and improving office performance.
Overview
2
2
years of professional experience
Work History
Receptionist Administrator
MadhavBaug
Mumbai
10.2024 - 02.2025
- Handled diverse needs for clients in-person, by phone or through email.
- Interpreted and explained work procedures and policies to brief staff.
- Adhered to company policies regarding confidentiality of sensitive information.
- Screened and responded to emails, messages and other correspondence, freeing up senior management.
- Resolved customer complaints or answered customers' questions.
- Supported HR team by conducting new hire orientations or onboarding sessions for new employees.
- Prepared documents such as reports, memos, letters, contracts, using Microsoft Office Suite applications.
- Maintained office supply inventory and placed orders to meet demand.
- Greeted visitors and customers warmly, offering refreshments as appropriate.
- Delegated work to staff, setting priorities and goals.
Administrator
Black Raven Studios
Mumbai
08.2023 - 12.2024
- Answered telephones to take messages or redirect calls to appropriate colleagues.
- Analyzed operational processes and recommended improvements to enhance efficiency.
- Coordinated scheduling and logistics for staff meetings and corporate events.
- Maintained positive working relationship with fellow staff and management.
- Developed spreadsheets to track project progress, budgets and other related data.
- Ensured that all paperwork was completed accurately before submission deadlines.
- Coordinated meetings, conferences, travel arrangements.
- Updated databases with new employee information, job changes and terminations.
Telecaller
Orion
Mumbai
01.2023 - 06.2023
- Managed multiple tasks simultaneously while maintaining focus on each individual caller.
- Collaborated with new customers to give details about company offerings.
- Greeted customers warmly upon answering calls while introducing themselves and the company they represent.
- Achieved established sales targets by generating new customer accounts.
- Recorded detailed notes about each call in order to maintain accurate records for future reference.
- Generated leads with successful prospect cold calling and skilled use of persuasive communication skills.
- Maintained up-to-date knowledge of company products, services, promotions, pricing plans, policies, and procedures.
- Provided excellent customer service by responding to customer questions and complaints in a professional and courteous manner.
- Networked to build client base and promote products to new and existing clients.
- Followed up with customers via telephone or email regarding their inquiries or orders placed over the phone.
- Generated new sales opportunities through direct telephone selling.
- Documented sales call data in company software.
- Answered incoming calls from customers seeking assistance with product or service related issues.
Education
Bachelor of Commerce - Health Care Administration
University Of Mumbai
Mumbai03-2025
Skills
- Healthcare administration
- Policy writing
- Data analysis
- Project management
- Customer service
- Office management
- Handling complaints
- Multitasking
- Administrative management
Affiliations
- I pride myself on being a well-rounded individual who balances professional growth, personal development, and community involvement.
Accomplishments
- My dedication and collaborative approach also led to a promotion to Team Lead, where I successfully guided a cross-functional team on a high-impact project that improved operational efficiency by 30%. These achievements reflect my commitment to excellence and continuous growth.
Languages
Hindi
Native language
English
Elementary (A2)
A2
Marathi
Beginner
A1
Punjabi
Beginner
A1
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Receptionist Administrator
MadhavBaug
10.2024 - 02.2025
Administrator
Black Raven Studios
08.2023 - 12.2024
Telecaller
Orion
01.2023 - 06.2023
Bachelor of Commerce - Health Care Administration
University Of Mumbai
Education and Training
I believe learning doesn’t stop after school. While my formal education gave me a strong starting point, I’ve found that the real magic happens through ongoing training, mentorship, and self-directed learning. I’m excited to keep growing and evolving in my field.
Certification
Office Administration
Hobbies and Interests
Outside of my professional life, I’m deeply passionate about music and art. Whether it's exploring different genres, attending live performances, or creating playlists, music is a big part of how I stay inspired and connected. I also enjoy immersing myself in various forms of art—both as an admirer and a creator. From sketching and painting to visiting galleries, the creative process plays an important role in keeping me balanced and energized.
These interests not only fuel my creativity but also enhance my ability to think outside the box and bring fresh perspectives into everything I do.
Work Preference
Work Type
Full TimeWork Location
On-SiteHybridImportant To Me
Work-life balanceFlexible work hoursPaid sick leaveCareer advancementSoftware
Microsoft Excel
Microsoft Word
CMS Next
PhP Lingo
Adobe Premiere Pro
Adobe Audition
Cubase
Interests
Music
Art
Calligraphy
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