SHIVAM VERMA
Business Analyst - Paytm
Ghaziabad
Summary
Accomplished professional with strong analytical skills and a proven track record of driving impactful decisions. Emphasis on fostering team collaboration, adapting to changing needs, and consistently delivering results. Specialized in data analysis, process improvement, and stakeholder engagement, with a keen ability to translate complex data into actionable insights. Reliable, goal-oriented individual committed to excellence in every project undertaken.
Overview
11
11
years of professional experience
Work History
Business Analyst
One97 Communications Ltd
01.2025 - Current
- Data-driven Business Analyst with extensive experience in driving sales and field analytics within Paytm’s General Trade (GT) vertical.
- Currently managing analytics for one of the largest on-ground sales forces in India (~30,000 FSEs). Proven expertise in PIDF market storming, polygon-based analytics, FSE hiring funnel tracking, city-wise Town Master planning, and performance improvement strategies for underperforming team leads (TLs) and cities.
- Skilled in creating actionable dashboards, geo-mapping, and collaborating with senior sales stakeholders to align strategy with execution.
Business Analyst
Paytm First Games
03.2022 - 01.2025
- Currently working as a Business Analyst in Rummy, Ludo & Poker Category in Gaming domain.
- Designing and implementing reports using Presto, AWS and Bit-bucket for tracking multiple funnels.
- Created and maintained data visualizations through Tableau for business partners that help in keep track of the numbers easily.
- Data Analysis to monitor business trends and share the business insights with growth and product team.
- Analyze Funnels, Cohorts, Trends, LTV, DAU, MAU, Acquisition, Retention & user behavior using data & aid in decision making.
Senior Business Intelligence Analyst
R1RCM Global Pvt Ltd
02.2020 - 02.2022
- Currently working as a Senior Business Intelligence Analyst in Emergency Department (ED) Category in healthcare domain.
- Designing and implementing client reports using Excel, SAP BO, SQL and SSIS.
- Created and maintained data visualizations that educated, informed and engaged business partners on key metrics and performance measures.
- Built automation framework for several reports and reduced their processing time.
- Experience in writing SQL queries and fetched the data from multiple tables and put that in a single source to fulfill the client report in desired formats.
- Experience in designing and scheduling the dynamic reports on SAP BO and make them available on their expected time intervals.
Business Analyst
Paytm
07.2017 - 02.2020
- Worked as a Business Analyst in BFSI Category.
- Responsible for presenting Monthly Business Growth to the Top Management.
- Sharing Multiple Daily/Weekly/Monthly reports showing the Business Trend on Category as well as Merchant level.
- Scheduled alarming reports to all the stakeholders in case of dip in expected business numbers.
- Responsible for owning a daily report scheduled to all the KAM’s and HOD for overall business tracking, segregated by payment modes, P&L of each day w.r.t to targets assigned, growth etc.
- Scheduled Daily Settlement reports with various clients like LIC, TATA AIA, Reliance General, Bajaj FinServ, etc. for reconciliation purpose as per the customized format shared by the clients.
- Providing month wise data of User Growth, Monthly Active Users, New Users and Repeated Users to Head of Department.
- Calculating Monthly Profit and Loss (P&L) of every account and Suggesting ways for the improvement.
- Designed AOP’s (Annual Operating Plan) for the entire BFSI category with inputs from all the stakeholders.
- Designing monthly campaigns for sending promotional push reminders for upcoming payments.
- Prioritize production issues, communicating business impact, and providing status updates to stakeholders.
Product Analyst
Paytm
08.2016 - 06.2017
Associate Business Operations
Paytm
02.2014 - 07.2016
Education
Bachelor of Technology - Electronics and Communication Engineering
Bhagwati Institute of Technology and Sciences
Ghaziabad, UPSkills
- Experience in MySQL query optimization
- Big data analytics proficiency
- Data analysis in Excel
- Skilled in creating PowerPoint slides
- Collaborative decision-making
- Prioritization and scheduling
- Operational efficiency analysis
- Introductory Tableau experience
- Analytical problem-solving
- Stakeholder needs assessment
- Data-driven decision making
Timeline
Business Analyst
One97 Communications Ltd
01.2025 - Current
Business Analyst
Paytm First Games
03.2022 - 01.2025
Senior Business Intelligence Analyst
R1RCM Global Pvt Ltd
02.2020 - 02.2022
Business Analyst
Paytm
07.2017 - 02.2020
Product Analyst
Paytm
08.2016 - 06.2017
Associate Business Operations
Paytm
02.2014 - 07.2016
Bachelor of Technology - Electronics and Communication Engineering
Bhagwati Institute of Technology and Sciences
Similar Profiles
Anupras LoonaAnupras Loona
Business Analyst at One97 Communications LtdBusiness Analyst at One97 Communications Ltd
Kinsly Solomon IKinsly Solomon I
Area Sales Manager at One97 Communications LtdArea Sales Manager at One97 Communications Ltd
Pankaj YadavPankaj Yadav
Manager of Business Development and Sales at One97 Communications LtdManager of Business Development and Sales at One97 Communications Ltd
Vidhya SagarVidhya Sagar
Advisory Specialist Master at DeloitteAdvisory Specialist Master at Deloitte
Khushi BhatnagarKhushi Bhatnagar
Physiotherapist Intern at Shri Mahant Indiresh HospitalPhysiotherapist Intern at Shri Mahant Indiresh Hospital