Shivam Verma
Mumbai
Summary
Dedicated professional with strong customer service skills and project management experience. Proven ability to enhance office efficiency and ensure client satisfaction through effective communication and collaboration.
Overview
1
1
year of professional experience
Work History
Front Desk Administrator
Madhavbaug
Mumbai
08.2024 - 02.2025
- Greeted and assisted patients with inquiries and appointment scheduling.
- Managed front desk operations to ensure smooth patient flow and satisfaction.
- Maintained patient records and updated information in electronic health systems.
- Collaborated with healthcare professionals to coordinate patient care efficiently.
- Handled incoming calls, directing them to appropriate staff members promptly.
- Organized office supplies and maintained cleanliness of the reception area.
- Processed patient payments and managed billing inquiries accurately.
- Provided support for administrative tasks, enhancing overall office efficiency.
Front Desk Administrator
Netra Eye Care
Mumbai
03.2024 - 07.2024
- Managed customer complaints and rectified issues to complete satisfaction.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Updated database with new customer information after each transaction was completed.
- Maintained important files, running reports, and delivering updates on occupancy and revenue.
- Processed payments for services rendered according to established procedures.
- Monitored security cameras located in the lobby area.
Graphic Designer
Black Raven Studios
Mumbai
09.2023 - 01.2024
- Designed engaging graphics for client projects and marketing materials.
- Collaborated with team members to develop creative concepts and designs.
- Utilized Adobe Creative Suite to produce high-quality visual content.
- Managed multiple design projects while adhering to tight deadlines.
- Created branding elements including logos, brochures, and social media graphics.
- Conducted client meetings to gather design requirements and feedback.
- Revised designs based on client input, ensuring satisfaction with final products.
- Maintained organized digital files for all design projects and assets.
Education
B.Com - Commerce
University Of Mumbai
MumbaiSkills
- Customer service
- Project management
- Graphic design
- Time management
- Team collaboration
- Data entry
- Communication skills
- Visitor assistance
- Customer service management
- Guest relations
- 42 wpm typing speed
- Virus and spyware detection
- Executive support
Languages
English
Elementary (A2)
A2
Hindi
Elementary (A2)
A2
Marathi
Beginner
A1
Gujrati
Beginner
A1
Timeline
Front Desk Administrator
Madhavbaug
08.2024 - 02.2025
Front Desk Administrator
Netra Eye Care
03.2024 - 07.2024
Graphic Designer
Black Raven Studios
09.2023 - 01.2024
B.Com - Commerce
University Of Mumbai