Shivam yadav
New Delhi
Summary
Detail- Oriented individual with more than one year of service experience. Bilingual, award-winning support service employee with strong written and oral communication skills. Trained and experienced in resolving partner complaints and promoting conflict resolution
Overview
3
3
years of professional experience
2
2
Languages
Work History
Risk and Operation
Rise OTB
08.2025 - Current
- Reviewing Walmart seller performance.
- Reinstating, suspending, or terminating seller accounts based on risk and compliance.
- Conducting detailed account audits.
- Identifying policy violations and taking corrective action.
- Worked flexible hours across night, weekend, and holiday shifts.
- Resolved problems, improved operations and provided exceptional service.
E-commerce Partner Support Executive
Rise OTB (Walmart)
07.2022 - Current
- Provide prompt and efficient service to Walmart Sellers and Merchants including the appropriate escalation of Seller's issues via Email.
- Documenting all Seller Partner interactions and information according to standard operating procedures.
- Review regularly and take quick action on cases pending due to associate, Resolver Groups.
- Demonstrates effective, clear and professional written over email.
- Handled paytems and disputes related cases.
- Looking after merchant's reimbursement payments.
Education
Bachelor of Arts -
F.S collage shikohabad
08.2023
Senior Secondary - undefined
Jamia Urdu - Aligarh
05.2018
Skills
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft Powerpoint
Sales Force
Customer Relationship Management
Effective interpersonal skills
Good communication - written and oral skills
Excellent conceptual and analytical skills
Strong Time Management
Analytical Approach
Investigation Skills
Problem solving skills
Interests
Technology, Travel, Painting
PERSONALITY
- Communicative
- Creativity
- Punctuality
- Organized
Timeline
Risk and Operation
Rise OTB
08.2025 - Current
E-commerce Partner Support Executive
Rise OTB (Walmart)
07.2022 - Current
Senior Secondary - undefined
Jamia Urdu - Aligarh
Bachelor of Arts -
F.S collage shikohabad