SHIVAM AMIN
Nagpur
Summary
Business Intelligence and Analytics Platform Engineer with 5+ years of experience across Tableau, Alteryx, and MicroStrategy, covering platform administration, development, cloud migration, and production support. Experienced in managing Tableau Server/Tableau Cloud, Alteryx Server, and MicroStrategy/MicroStrategy Cloud environments, including platform upgrades, security and governance, automation, and performance optimization. Hands-on experience supporting large-scale BI platforms serving 10,000+ Tableau and Alteryx users and 50,000+ MicroStrategy subscription-based users.
Overview
1
1
Certification
4
4
years of post-secondary education
5
5
years of professional experience
Work History
Platform Engineer II
McDonald's Global Capability Center (GCC)
Hyderabad
04.2026 - Current
- Led the end-to-end migration of Tableau from On-Premises to Tableau Cloud, covering planning, architecture, implementation, content migration, validation, Alteryx integration, and decommissioning of legacy environments. Migrated business-critical dashboards, data sources, subscriptions, and supporting workflows with minimal disruption to users.
- Administered Tableau Server, Tableau Cloud, Alteryx Server, Alteryx Gallery, and Alteryx One environments supporting 10,000+ users across Global and EU business operations.
- Managed Tableau Server infrastructure across Development, Test, and Production, including multi-node clusters, platform upgrades, configuration, maintenance, capacity monitoring, and release activities.
- Managed Alteryx Server and Gallery environments, supporting workflow deployment, scheduling, execution, migration, access management, and day-to-day platform operations.
- Managed platform security and governance across Tableau and Alteryx, including user provisioning, role-based access, project permissions, license allocation, and access controls for enterprise analytics environments.
- Monitored Tableau and Alteryx platform health, server performance, workflow execution, resource utilization, and service availability; investigated issues and took corrective action before they affected business users where possible.
- Troubleshot and resolved production issues across Tableau and Alteryx, including failed schedules, workflow execution errors, access issues, server problems, and reporting disruptions, while coordinating with relevant teams to restore services quickly.
- Worked with developers, data engineers, business stakeholders, and analytics teams to troubleshoot performance issues, optimize Tableau content and Alteryx workflows, and establish practical platform standards.
- Worked directly with Tableau and Alteryx Support on complex technical issues, handling log analysis, root-cause investigation, escalations, fix validation, and resolution of recurring platform problems.
- Managed SSL certificate renewals, platform maintenance, upgrades, releases, and environment administration across analytics platforms, keeping production services secure and available.
- Contributed to platform modernization through cloud migration, automation, workflow migration, security enhancements, and infrastructure improvements, reducing manual administration and improving platform reliability.
Business Intelligence Specialist
NTT Data North America
05.2024 - 04.2026
- Led the migration of the MicroStrategy platform from On-Premises to MicroStrategy Cloud, managing platform components, environments, and business-critical reporting content supporting subscription-based reporting for 50,000+ users.
- Managed MicroStrategy platform infrastructure across production environments, including multi-node Intelligence Server architecture, workload distribution, platform configuration, upgrades, patching, and ongoing administration.
- Upgraded MicroStrategy from version 11.4.3 to 11.4.11 on Red Hat Enterprise Linux 8.9, managing the production upgrade while maintaining platform stability and compatibility.
- Implemented MicroStrategy Storage Service to enable object migration through MicroStrategy Workstation and streamline the movement of MicroStrategy objects across environments.
- Configured user and subscription fencing across multiple Intelligence Server nodes to distribute jobs based on workload and improve processing across the platform.
- Provisioned and configured a new MicroStrategy production node to accommodate increased job volume and distribute workloads across the Intelligence Server environment.
- Developed a System Manager workflow to automatically send email alerts for long-running Intelligent Cube jobs, providing proactive visibility into potential performance issues.
- Developed a shell-based monitoring solution to continuously monitor the MicroStrategy Intelligence Server process and automatically restart the service after a failure, reducing the need for manual intervention.
- Applied MicroStrategy product patches and defect fixes to address known platform issues and maintain environment stability.
- Implemented critical security patches across the MicroStrategy environment to address known vulnerabilities and strengthen platform security.
Consultant
Nice Software Solutions
Nagpur
05.2021 - 05.2024
- Created customized and ad-hoc reports using MicroStrategy Enterprise Manager and Platform Analytics for business and platform analysis.Built and maintained interactive Tableau dashboards using Tableau Creator and performed ad-hoc analysis using Tableau Explorer.
- Managed Tableau Server publishing permissions and scheduled data refreshes to support reliable dashboard delivery.
- Developed MicroStrategy dossiers and supporting documentation based on business requirements.
- Installed and configured MicroStrategy Desktop, Web, Library, and Collaboration Server components, including SSL configuration for Apache Tomcat.
- Troubleshot System Manager workflows and resolved platform issues to maintain reliable operations.
Education
Bachelor of Engineering - Electronics Engineer
G H Raisoni College of Engineering
Nagpur 08.2017 - 08.2021
Skills
- Tableau
- MicroStrategy
- Alteryx
- Shell scripting automation
- Linux (RHEL)
- SQL
Certification
- MicroStrategy Administrator
- MicroStrategy System Administrator
- MicroStrategy Departmental Analyst
Accomplishments
- MicroStrategy Master 2022 – Present
- Received Customer Kudos Award 2023
- Received Rising Star of the Year 2022
Timeline
Platform Engineer II
McDonald's Global Capability Center (GCC)
04.2026 - Current
Business Intelligence Specialist
NTT Data North America
05.2024 - 04.2026
Consultant
Nice Software Solutions
05.2021 - 05.2024
Bachelor of Engineering - Electronics Engineer
G H Raisoni College of Engineering
08.2017 - 08.2021