Shivam Balaji Gaikwad
Summary
Results-driven Mechanical Engineer with years of experience in Technical Sales, Business Development, and Quality Assurance within the industrial manufacturing sector. Experienced in managing key customer accounts, preparing techno-commercial proposals, project execution, inspection coordination, and customer relationship management for Oil & Gas, Petrochemical and Terminal industries. Strong expertise in metallic hoses, PTFE hoses, composite hoses, expansion bellows, SAP ERP, and cross-functional coordination.
Overview
5
5
years of professional experience
Work History
Sr. Sales Engineer
Aeroflex Industries Ltd.
Navi Mumbai
09.2024 - Current
- Managed the complete RFQ-to-Order process, including enquiry review, technical evaluation, costing, techno-commercial quotation preparation, negotiation support, order finalization, and project execution.
- Lead pre-sales and post-sales activities including RFQs, technical clarifications, and submission of technical/commercial offers.
- Develop detailed proposals, cost estimations, and product selection based on client specifications and application requirements.
- Identified upselling and new business generation opportunities within existing accounts, enhancing revenue potential.
- Contribute towards business development by converting technical enquiries into confirmed orders.
- Supported vendor registration, technical approvals, drawing approvals, QAP/ITP finalization, and documentation for major industrial customers.
- Interface with clients for project discussions, plant visits, documentation, and after-sales support.
- Ensure effective customer communication for timely approvals and satisfaction.
- Worked closely with Sales, Design, QA/QC, Planning, Production, Purchase, and Dispatch teams to ensure on-time project completion and customer deliveries.
- Conducted technical presentations and product discussions, recommending hose assemblies, expansion bellows, and PTFE solutions tailored to critical industrial applications.
- Attend technical discussions, kick-off meetings, and virtual inspections with clients and third-party agencies.
- Coordinated successfully with Third-Party Inspection (TPI) agencies, consultants, and customers during manufacturing, testing, inspections, and final documentation.
- Support in preparing manufacturing and inspection schedules and resolve any deviations raised during execution.
- Deliver customer presentations, support in QAP/ITP finalization, and ensure on-time documentation compliance.
- Improved customer satisfaction by providing timely technical support, preparing complete inspection dossiers, and ensuring on-time submission of quality documents.
- Led customer complaint investigations through Root Cause Analysis (RCA) and Corrective and Preventive Actions (CAPA), ensuring effective resolution and continuous process improvement.
- Successfully handled customer visits, plant inspections, and technical meetings with EPC contractors, consultants, and end users to strengthen customer relationships.
- Coordinated manufacturing schedules and expedited urgent orders to meet committed delivery timelines for critical customer projects.
- Assisted in converting technical enquiries into confirmed business by providing optimized engineering solutions and prompt customer support.
- Contributed to business growth by identifying and pursuing cross-selling and upselling opportunities within existing customer accounts, strengthening client relationships.
- Built strong working relationships with customers, consultants, inspection agencies, and internal stakeholders, resulting in smooth project execution and enhanced customer confidence.
- Built strong working relationships with customers, consultants, inspection agencies, and internal stakeholders, resulting in smooth project execution and enhanced customer confidence.
QA/QC Engineer
Aeroflex Industries Ltd.
Navi Mumbai
10.2021 - 08.2024
- Prepared QAP, reviewed inspection and test plans (ITP), and coordinated third-party inspections to ensure compliance and quality standards.
- Executed hydrostatic, pneumatic, and helium leak tests on assemblies as per customer specifications.
- Performed stage-wise and final inspections of metal hose assemblies, PTFE hoses, and expansion bellows.
- Conducted welding inspections, reviewed WPS, PQR, and welder qualifications.
- Maintained ISO 9001 documentation and ensured full compliance with internal QA procedures.
- Verified materials using certificates and marking, checked dimensions, and documented test results.
- Reviewed drawings and ensured that products matched customer and internal specifications.
- Supported internal and external audits; raised and tracked NCRs, and CAPAs effectively.
- Compiled monthly rejection analysis and MIS reports to identify trends and support quality improvement initiatives.
- Trained operators on 5S, quality tools, and customer requirements to enhance understanding and application of quality standards for continuous improvement.
Education
B.E. - Mechanical Engineering
Chhatrapati Shivaji Maharaj University
Panvel07-2025
Diploma in Mechanical Engineering -
Saraswati Institute of Technology
Kharghar01-2021
SSC -
Abhinav Dynan Mandir
Mumbai01-2018
Skills
- Business Development
- Sales support
- Key Account Management
- Commercial negotiation
- Tender management
- Relationship management
- ISO 9001
- Audits
- Inspection methods
- Pressure Testing
- NDT/ Welding Inspection
- RCA
- CAPA
- SAP/Encompass ERP
- MS Office Suite
Accomplishments
- Successfully handled technical sales and business development activities for major customers in the Oil & Gas, Petrochemical, Chemical, and Terminal sectors.
- Led the complete execution of a new EPC project for MPL (Adani Enterprises) involving an international client, including technical documentation, customer coordination, design discussions, and project execution.
- Managed technical discussions and project execution for leading customers including Adani, IOCL, BPCL, Reliance, EIL, Aegis, GBL and major EPC contractors.
- Successfully collaborated with design, production, quality, and planning teams to deliver customized hose assemblies for critical industrial applications, ensuring compliance with customer specifications, international standards, and project timelines.
Tools
- SAP
- Encompass ERP
- MS Word
- MS Teams
- MS Excel
- PowerPoint
- Vernier Caliper
- Thread Gauges
- Micrometer
- Profile Projector
- Hardness Tester
Timeline
Sr. Sales Engineer
Aeroflex Industries Ltd.
09.2024 - Current
QA/QC Engineer
Aeroflex Industries Ltd.
10.2021 - 08.2024
B.E. - Mechanical Engineering
Chhatrapati Shivaji Maharaj University
Diploma in Mechanical Engineering -
Saraswati Institute of Technology
SSC -
Abhinav Dynan Mandir