Shivam Kumar Singh
Rani Bazar Katrasgarh Dhanbad
Summary
Reliable professional with experience in optimizing administrative and operational processes. Proven ability to manage multiple projects and prioritize tasks to meet deadlines.
Overview
5
5
years of professional experience
Work History
Process Associate
MONEYVIEW - FINTECH
Bangalore
06.2021 - Current
- Review KYC documents
- Verify credit report IMPS checks and PAN verification
- Review bank statements of the customers, salary checks and calculation of ABB (Average bank balance)
- Analyze details from multiple sources to identify discrepancies, eliminate fraud and suspicions.
- Verification /check as per SOP defined
- Quick movement of assigned applications
- Assisting customer for documents for KYC verification for personal loan
- Assisting customer for NACH /ECS mandate
- Assisting customer for documents for applying Companion card, starter loan, Line of credit.
- Assisting customers for Video KYC
Debt Collection Specialist
BAITU TECH
Bangalore
02.2020 - 01.2021
- Find and contact clients to ask about their overdue payments
- Take actions to encourage timely debt payments
- Process payments and refunds
- Resolve billing and customer credit issues
- Update account status records and collection efforts
- Report on collection activity and accounts receivable status
- Monitoring accounts to identify overdue payments.
EXECUTIVE IN OPERATION
AEGIS+ for FLIPKART
Bangalore
10.2018 - 07.2019
- Identifying seller needs and helping customers use specific features
- Analyzing and reporting product malfunctions
- Identify customer needs and help sellers use specific features
- Update our internal databases with information about technical issues and useful discussions with sellers
- Monitor seller complaints on social media and reach out to provide assistance
- Follow up with sellers to ensure their technical issues are resolved.
Education
GRADUATION -
01.2014
- Percentage: 61.87
- Marks Obtained: 928/1500
INTERMEDIATE -
01.2011
- Percentage: 43.80
- Marks Obtained: 219/500
METRICULATION -
01.2009
- Percentage: 52.6
- Marks Obtained: 263/500
Skills
- Call Management
- Presentations
- Process Analysis
- Problem-Solving
- Flexible and Adaptable
- MS Office
- Computer Skills
- Organizational Skills
Accomplishments
Best performer for the 1st quarter in 2022 in MONEYVIEW Companion card process
Extra Qualifications
- DIPLOMA IN COMPUTER APPLICATION
- TALLY(ACCOUNTING SOFTWARE)
Personal Information
- Father's Name: Mr. SAMARJIT KUMAR SINGH
- Mother's Name: Mrs. SANGITA SINGH
- Blood Group: B+
- Date of Birth: 12/21/94
- Marital Status: MARRIED
Tools Worked On
- MS-OFFICE
- PHOTOSHOP
Hobbies and Interests
- PAINTING
- PLAYING CRICKET
Disclaimer
I do hereby declare that all the above information is true to the best of my knowledge and I bear the responsibility for the correctness of the above mentioned particulars.
Timeline
Process Associate - MONEYVIEW - FINTECH
06.2021 - Current
Debt Collection Specialist - BAITU TECH
02.2020 - 01.2021
EXECUTIVE IN OPERATION - AEGIS+ for FLIPKART
10.2018 - 07.2019
- GRADUATION,
- INTERMEDIATE,
- METRICULATION,