Shivam Kumar Singh
Pune
Summary
Skilled ServiceNow Developer possessing broad knowledge in designing, developing and managing complex workflows on the ServiceNow platform. Demonstrates strong capability to code and script proficiently while delivering high-quality solutions. Exhibits robust problem-solving skills and keen understanding of IT service management processes. Previous work has led to improved operational efficiency through optimized service management applications.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Intern
Capgemini
varanasi
03.2022 - 07.2022
- Developed web applications using HTML, CSS, JavaScript and jQuery.
- Designed database schemas to store user data securely.
ServiceNow Developer
Capgemini
Pune
04.2022 - Current
- Analyzed user stories, designed process flows, and wrote scripts for automation of ServiceNow tasks.
- Configured the ServiceNow platform to ensure efficient operations.
- Created workflows to automate processes within the ServiceNow environment.
- Developed reports and dashboards in ServiceNow using advanced reporting tools such as Pivot Tables and Charts.
- Troubleshooted production issues reported by end-users related to ServiceNow components.
- Maintained a high level of customer satisfaction by resolving issues quickly and efficiently.
- Integrated third-party software products into existing systems utilizing web services or other integration methods.
Education
Bachelor of Science - B. Tech in Information Technology
Heritage Institute of Technology
Kolkata07-2022
Skills
- RESTful APIs
- Asset Management
- Problem Management
- Demand management
- Knowledge management
- Performance Analytics
- Incident Management
- Workflow configuration
- JavaScript programming
Certification
- Certified ServiceNow CSA.
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
ServiceNow Developer
Capgemini
04.2022 - Current
Intern
Capgemini
03.2022 - 07.2022
Bachelor of Science - B. Tech in Information Technology
Heritage Institute of Technology
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