Shivam Singh Chauhan
Bangalore
Summary
Organized Administrative Assistant experienced in assisting with daily office needs and managing general administrative activities. Expertise in mathematics and finance-related initiatives. Successful in coordinating and executing meetings, travel and special events.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sr. Administrative Assistant
Silicon Valley Bank
- Current
- Managed physical and digital files, monitored spreadsheets, and updated reports to coordinate project materials.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Directed customer communication to appropriate department personnel.
- Provided secretarial and office management support while building cooperative working relationships.
- Scheduled appointments, meetings, and events for management staff.
- Prepared and prioritized calendars and correspondence.
- Inventoried and ordered supplies for the office.
- Developed and executed plans for budget, venue, and worker safety for events.
- Sorted and distributed incoming faxes, letters, and emails for office distribution.
- Organized files, developed spreadsheets, faxed reports, and scanned documents, maintaining the front desk and reception area in a neat and organized fashion.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
Duty Manager
Royal Orchid Hotel Group
10.2021 - 08.2022
- Took care of customer problems escalated by other staff members.
- Maintained professionalism in customer interactions, answered concerns, and resolved problems with a friendly and knowledgeable approach.
- Helped improve customer service, quality assurance, and service speed by developing and implementing successful solutions.
- Created a positive work environment for employees and delivered exceptional customer service.
- Handled employee problems in the absence of the general manager.
- Collaborated with upper management to improve the productivity of operations.
- Monitored employee productivity to provide constructive feedback and coaching.
- Drove performance and process improvements by performing frequent evaluations of business operations, current procedures, and personnel actions.
- Coached staff members to develop long-term career goals.
Duty Manager
The Oterra Hotel Group
02.2021 - 09.2021
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Evaluated processes and employee strengths to realign workflows with changing business demands.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Reviewed completed work to verify consistency, quality, and conformance.
- Planned and managed resources to consistently meet production, quality, and cost goals.
- Established and enforced clear goals to keep employees working collaboratively.
- Complied with company policies, objectives, and communication goals.
- Interviewed applicants, recommended individuals for hiring, and evaluated staff performance.
Duty Manager
Bloomrooms Hotel Group
10.2019 - 01.2021
- Helped improve customer service, quality assurance, and service speed by developing and implementing successful solutions.Identified and corrected performance and personnel issues to reduce impact to business operations.
- Evaluated processes and employee strengths to realign workflows with changing business demands.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Reviewed completed work to verify consistency, quality, and conformance.
- Planned and managed resources to consistently meet production, quality, and cost goals.
- Established and enforced clear goals to keep employees working collaboratively.
- Complied with company policies, objectives, and communication goals.
- Interviewed applicants, recommended individuals for hiring, and evaluated staff performance.
Front Office Executive
Keys Hotel and Resorts
10.2018 - 10.2019
- Conducted transactions, confirming patient information and processing according to standard protocol.
- Conducted staff performance evaluations to monitor progress and individual skills.
- Oversaw CRM updates and backups, report generation, and troubleshooting requisition.
- Directed and oversaw office personnel activities.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Handled payment processing and provided customers with receipts and proper bills and changes.
- Welcomed large volume of guests and improved overall customer service.
- Monitored office inventory to maintain supply levels.
Front Office Supervisor
The Oterra Bangalore
02.2018 - 10.2018
- Defined and documented office procedures by updating SOPs and planning comprehensive training for administrative support staff.
- Completed employee evaluations and created plans to reward or enhance performance.
- Kept a close eye on the front desk to promptly address and resolve issues.
- Hired and trained 15 front desk agents and monitored compliance with company procedures.
- Created work schedules for front office workers.
- Met budget targets and quality standards by proactively leading team members and monitoring operations.
Front Office Assistant
Oberoi Hotels and Resort
11.2016 - 01.2018
- Updated office calendars with new appointments and accommodated last-minute schedule changes.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Processed incoming and outgoing mail, sorting, and distributing to correct staff and departments.
- Provided clerical support, addressing routine, and special requirements.
Education
Bachelor Of Hotel Management and Catering Technology -
KUKREJA INSTITUTE OF HOTEL MANAGEMENT & CATERING TECHNOLOGY
Skills
- Office Supplies and Inventory
- Administrative Leadership
- Event Coordination
- Location Shooting
- Customer Service Understanding
- Database Coordination
- Schedule Oversight
- New Employee Orientation
- Report Preparation
- File Organization
Certification
- THE HUMAN RESOURCES HERO
- STRATEGIC THINKING
- STRATEGIC HUMAN RESOURCES
- HUMAN-CENTERED LEADERSHIP
- ADMINISTRATIVE HUMAN RESOURCES
- DIVERSITY AND INCLUSION IN A GLOBAL ENTERPRISE (2021)
- CREATING CHANGE: DIVERSITY AND INCLUSION IN THE TECH INDUSTRY
- DEVELOPING A DIVERSITY, INCLUSION, AND BELONGING PROGRAM
Timeline
Duty Manager
Royal Orchid Hotel Group
10.2021 - 08.2022
Duty Manager
The Oterra Hotel Group
02.2021 - 09.2021
Duty Manager
Bloomrooms Hotel Group
10.2019 - 01.2021
Front Office Executive
Keys Hotel and Resorts
10.2018 - 10.2019
Front Office Supervisor
The Oterra Bangalore
02.2018 - 10.2018
Front Office Assistant
Oberoi Hotels and Resort
11.2016 - 01.2018
Sr. Administrative Assistant
Silicon Valley Bank
- Current
Bachelor Of Hotel Management and Catering Technology -
KUKREJA INSTITUTE OF HOTEL MANAGEMENT & CATERING TECHNOLOGY
- THE HUMAN RESOURCES HERO
- STRATEGIC THINKING
- STRATEGIC HUMAN RESOURCES
- HUMAN-CENTERED LEADERSHIP
- ADMINISTRATIVE HUMAN RESOURCES
- DIVERSITY AND INCLUSION IN A GLOBAL ENTERPRISE (2021)
- CREATING CHANGE: DIVERSITY AND INCLUSION IN THE TECH INDUSTRY
- DEVELOPING A DIVERSITY, INCLUSION, AND BELONGING PROGRAM
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