Shivam Thakar
Functional Support Team Leader
Ahmedabad
Summary
Competent Functional Support Team Lead with proven track record in leading support teams to deliver high-quality customer service and problem resolution. Demonstrated ability to manage team performance and foster collaborative work environment. Known for effective communication and conflict resolution skills. Expert in ERP systems and leadership, I excel in problem-solving and collaboration, driving improvements in product quality and user experience while managing high-priority clients cases effectively.
Overview
4
4
years of professional experience
3
3
Certifications
Work History
Functional Support Team Leader
Odoo In Pvt Ltd.
01.2024 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving support issues.
- Increased team productivity by implementing performance metrics and setting clear expectations.
- Collaborated with cross-functional teams to improve overall product quality and user experience.
- Managed escalated cases, ensuring timely resolution and providing exceptional service to high-priority clients.
- Optimized resource allocation through careful monitoring of workload distribution across the team.
Functional Support Analyst
Odoo In Pvt Ltd
11.2022 - 01.2024
- Answered customer support inquiries via specialized ticket tracking platforms.
- Streamlined support processes for increased efficiency and faster issue resolution.
- Served as a subject matter expert in key business applications, providing advanced-level assistance to colleagues and clients alike.
Business Analyst - Intern
Odoo In Pvt Ltd
05.2022 - 11.2022
- Reviewed system documentation for accuracy, consistency, and adherence to best practices.
- Performed an independent analysis of Integration and Sales module-related topics.
Education
MBA - Finance
SAL Institute of Management
Ahmedabad, India 04.2001 -
Bachelor of Commerce - Advanced Accounting And Auditing
C.U.Shah Commerce College
Ahmedabad, India 04.2001 -
Skills
Quick Learner
ERP Knowledge (Tally, Odoo)
Customer relationship management
Problem-solving
Multitasking
Teamwork and collaboration
Certification
Odoo v15 Functional Certification
Timeline
Odoo 19 Functional Certification
01-2026
Odoo 17 Functional Certification
11-2024
Odoo v15 Functional Certification
08-2024
Functional Support Team Leader
Odoo In Pvt Ltd.
01.2024 - Current
Functional Support Analyst
Odoo In Pvt Ltd
11.2022 - 01.2024
Business Analyst - Intern
Odoo In Pvt Ltd
05.2022 - 11.2022
MBA - Finance
SAL Institute of Management
04.2001 -
Bachelor of Commerce - Advanced Accounting And Auditing
C.U.Shah Commerce College
04.2001 -