Shiva Nagaraju Allam
Hyderabad
Summary
Results-driven Regional Sales Representative with a strong focus on achieving challenging sales targets and enhancing customer satisfaction. Expertise in industry practices, adept at managing high workloads while effectively forecasting trends and building lasting client relationships. Proven problem-solving skills enable successful resolution of both routine and complex issues, driving overall business growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Regional Sales Specialist
Wipro GE Healthcare Pvt Ltd.
06.2019 - Current
- Strengthened business partner relationships across regions, leading to a 600% revenue increase from $570K to $4M
- Onboarded and managed new business partners, ensuring cost-effective and high-quality service delivery
- Collaborated with cross-functional teams to execute over 100 training workshops, certifying 1,000+ healthcare professionals
- Conducted comprehensive analysis of input received from a diverse pool of over 200 clients; recognized three major obstacles, leading to significant improvements in user experience and higher retention rates for healthcare professionals engaged with services
- Negotiated high-value contracts, achieving a 35% increase in revenue while enhancing customer loyalty
Customer Success Manager
Tata Communications Ltd.
Hyderabad
09.2018 - 05.2019
- Achieved a remarkable customer satisfaction score of 95% by streamlining issue resolution processes; implemented strategic account management efforts that prioritized client engagement for continuous improvement
- Developed engaging content-driven campaigns tailored specifically to attract target demographics; achieved measurable increases in lead generation by securing an additional five high-quality contacts weekly through personalized outreach efforts
- Conducted workshops that elevated product adoption rates by 40%, ensuring customer engagement and retention
Business Development Manager (Freelancer)
Impact Guru Technology Pvt. Ltd.
Hyderabad
07.2018 - 08.2018
- Conducted market analysis to identify and onboard new clients, expanding the business network
- Spearheaded a series of targeted promotional campaigns that elevated brand presence in the market, generating over 50 qualified leads within two months and enhancing conversion rates by improving customer engagement strategies
Business Development Manager
WRMS Global Pvt. Ltd.
07.2016 - 06.2018
- Managed a $250M crop insurance portfolio, surpassing revenue targets by 20% through strategic planning
- Expanded market operations into three new regions, driving a 15% growth in market share
- Mentored and trained teams, improving performance by 30% and achieving sustained sales growth
Founder & Entrepreneur
Healthcare Start-Up
Guntur
10.2013 - 07.2016
- Launched a healthcare start-up by creating comprehensive operational frameworks, building a talented team of 7 staff members, and acquiring over 40 clients within the first year through targeted outreach strategies
- Cultivated strong, trust-based relationships with high-value clients through tailored service initiatives; identified precise needs that resulted in a notable six-month increase in average customer retention rates
Education
Master of Science - Pharmaceutics and Pharmaceutical Technology
SRM University
Chennai05-2013
Bachelor of Science - Pharmaceutical Sciences
SRM University
Chennai05-2011
Skills
- Business Partner Onboarding and Management
- Sales Growth and Revenue Optimization
- Strategic Service Delivery Initiatives
- Customer Satisfaction & Retention Strategies
- Cross-functional collaboration
- Training and Development Programs
- Data Analysis and Process Improvement
- End-of-Life (EOL) Product Management
- Competitive analysis
- Account penetration
- Partnership building
- Contract management
- Channel management
- Competitor analysis
- Sales strategy development
- Business development
- Territory management
- Customer acquisition
- Channel partner identification
Certification
- Advanced Digital Marketing Course (12 weeks), Young Urban Project, Bangalore, Karnataka, 2024
- Entrepreneurship Certificate Course, Centre for Entrepreneurship Development (CED), Hyderabad, Telangana, 2013
Accomplishments
- Secured dual-year accolades as a top-performing Solutions Sales specialist recognized for creating effective go-to-market plans which led directly resulted in onboarding approximately ten major accounts annually without dependency on external partnerships or teams.
- Executed targeted outreach campaigns that led to the effective sale of over 500 Digital Expert Kits within one year and six months, demonstrating impactful engagement strategies with potential clients.
- Designed and implemented strategic sales plans, achieving consistent 20% annual growth over three years.
- Collaborated with teams to optimize service delivery processes, enhancing operational efficiency and customer experience.
Languages
Telugu
First Language
English
Proficient (C2)
C2
Tamil
Intermediate (B1)
B1
Hindi
Beginner
A1
Timeline
Regional Sales Specialist
Wipro GE Healthcare Pvt Ltd.
06.2019 - Current
Customer Success Manager
Tata Communications Ltd.
09.2018 - 05.2019
Business Development Manager (Freelancer)
Impact Guru Technology Pvt. Ltd.
07.2018 - 08.2018
Business Development Manager
WRMS Global Pvt. Ltd.
07.2016 - 06.2018
Founder & Entrepreneur
Healthcare Start-Up
10.2013 - 07.2016
- Advanced Digital Marketing Course (12 weeks), Young Urban Project, Bangalore, Karnataka, 2024
- Entrepreneurship Certificate Course, Centre for Entrepreneurship Development (CED), Hyderabad, Telangana, 2013
Master of Science - Pharmaceutics and Pharmaceutical Technology
SRM University
Bachelor of Science - Pharmaceutical Sciences
SRM University
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