Shivanand Hakari
Hubli
Summary
Professional food service professional with robust experience in high-paced environments. Adept at ensuring customer satisfaction through exceptional service, strong communication, and problem-solving skills. Focused on team collaboration, flexibility, and achieving results. Demonstrates reliability, adaptability, and keen ability to anticipate and meet needs of guests.
Overview
2
2
years of professional experience
6
6
Certifications
6
6
Languages
Work History
Jr. Waiter
Grand Hyatt Kochi Bolgatty
08.2024 - Current
- As an Jr.waiter I was responsible for supporting the waiter in delivering excellent dining service, ensuring guest satisfaction, maintaining hygiene standards, and having knowledge of food and beverages served on board.
- Managed customer inquiries and concerns promptly, fostering a positive dining experience and customer satisfaction.
- Presently Working at : Grand Hyatt Kochin
- Delivered exceptional service to guests by accurately taking orders and ensuring timely delivery of meals.
- Assisted in maintaining a clean and organized dining area, contributing to a welcoming atmosphere for patrons.
- Collaborated with kitchen staff to streamline service processes, enhancing overall efficiency during peak hours.
- Provided support to senior waitstaff by preparing tables and restocking supplies, ensuring readiness for service.
Apprentice
Howard-Johnson
04.2024 - 07.2024
- Role : To work as customer service, Beverage preparation and cleanliness of the required items As a barman would take order of guests for the Mocktail n for cocktails and prepare and give them would present the check for the guest and collect the payments would clean all the glass required for the services
- Steward and Barmen
Intern
Marriot executive Appartment
09.2023 - 03.2024
- Stocking & Supplies
- Customer Interaction
- Beverage Preparation: Prepared and served a wide range of alcoholic and non-alcoholic beverages, Followed recipes accurately and efficiently, Ensured proper glassware and garnishes.
- Customer Service: Provided excellent customer service and recommendations, Took drink orders and processed payments, Upsold drinks and promoted specials.
- Cash Handling: Managed cash register and handled transactions accurately, Balanced cash drawer at the end of shift.
- Steward and Barmen
Education
Hotel Management And Catering Technology -
KLE Hotel Management And Catering Technology
Belguam01.2023
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Commerce, KSS Arts And Commerce Collage
Hubli01.2020
Skills
- Customer service,beverage preparation and Table setting
- Proficient in guest service operations and conflict
- Ability to Manage Time Effectively in Fast-Paced Environments
- Knowledgeable in F&B sevice and hygiene standards
- Adaptable team player with leadership potential
Certification
Asha International Institute of Marine Technolog
Interests
Preparation of mocktail, Cooking, Playing sports, Listening to music, Reading books, Watching movies
Accomplishments
Achieved Kalam's World Records By Preparing 100 Above Millets Based Products
Field of Interest
Hotel management (Steward and Barmen)
Strength
Strong Communication and multitasking and interpersonal skill
Documents
- Passport No- WO968102
- CDC - MUM615154
- SID No - M35468417
Declaration
I hereby declare that all the information provided in this resume is true and accurate to the best of my knowledge
Timeline
Jr. Waiter
Grand Hyatt Kochi Bolgatty
08.2024 - Current
Apprentice
Howard-Johnson
04.2024 - 07.2024
Intern
Marriot executive Appartment
09.2023 - 03.2024
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Commerce, KSS Arts And Commerce Collage
Hotel Management And Catering Technology -
KLE Hotel Management And Catering Technology