Shivanand Patil
Project Leader
Pune,MH
Work Preference
Summary
Project Leader with 15+ years in IT Operations, Digital Transformation, Cybersecurity, and Fintech innovation. Proven success leading Fortune 500 payments and collections programs, driving 30% higher project success and 20% cost savings. Expert in AI adoption, IT governance, cloud migration, and compliance delivery across regulated financial environments, ensuring 99.9% uptime and secure change adoption for 15,000+ employees. Recognized for payment modernization, tokenization, and cross-border program leadership, with awards for proactive delivery. Passionate about mentoring teams and leveraging AI, analytics, and automation to accelerate growth in the MENA banking ecosystem.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
7
7
Certifications
15
15
years of professional experience
Work History
IT Governance Lead
Crypto (North American Derivatives Stock Exchange)
05.2025 - Current
- Directed over $50M in enterprise-scale digital payments programs, delivering tokenization and real-time settlement platforms across regulated markets.
- Directed end-to-end program delivery across multiple concurrent workstreams, ensuring alignment with strategic objectives, and timely execution.
- Established and managed governance frameworks, reporting mechanisms, and customer communication channels to maintain transparency and accountability.
- Proactively tracked and mitigated risks, dependencies, and RAID items, while driving program milestones to successful completion.
- Reduced transaction settlement time by 35% through the implementation of blockchain-based reconciliation and automated workflows.
- Established governance frameworks ensuring 100% compliance with AML, KYC, and PCI-DSS standards across multi-country payment initiatives.
- Managed cross-functional teams of 10 or more professionals (business, technology, compliance, legal, risk, operations) to deliver complex digital asset programs on schedule.
- Negotiated vendor contracts worth over $10 million with fintech and blockchain providers, ensuring cost efficiency and seamless integration.
- Delivered executive dashboards and reporting that improved decision-making speed by 40% for senior leadership in payments transformation projects.
- Developed strategic roadmaps and presentations positioning the organization as a leader in digital asset adoption within the payments domain.
- Directed cross-functional teams of 40+ members across three geographies.
- Achieved a 90% retention rate among high-performing staff.
- Introduced quarterly hackathons, generating two new product ideas.
- Reduced security incidents by 35% through proactive monitoring.
- Integrated 10+ legacy systems, cutting manual effort by 25%.
- Migrated 60% of workloads to the cloud, improving scalability by 30%.
- Led end-to-end support for Oracle Fusion Financials, HCM, and SCM modules, ensuring seamless operations across payroll, procurement, and supply chain, while meeting SLA and KPI commitments.
- Directed incident, problem, and change management processes for Fusion ERP releases and patches, minimizing downtime, and ensuring compliance with governance and risk frameworks.
- Developed and maintained service dashboards and performance metrics for ERP operations, providing executive visibility into system health, compliance, and user adoption.
- Identified and implemented automation opportunities within Oracle ERP workflows (approvals, reconciliations, reporting), driving efficiency, and reducing manual effort across business functions.
- Delivered eight major product releases on schedule, boosting customer adoption by 22%.
- Secured three strategic partnerships, expanding market reach by 15%.
- Presented quarterly tech strategy updates to board, influencing $10M investment.
- Negotiated contracts with 15 or more vendors, achieving a 25% cost reduction.
- Optimized $12M annual IT budget, saving 20% through vendor consolidation.
- Achieved 100% compliance in ISO 27001 audits.
- Established governance model, reducing project risks by 30%.
Assistant Vice President
Deutsche Bank Group
08.2022 - 04.2025
- Led the migration of core payments applications from on-premise data centers to cloud platforms (AWS/Azure), ensuring zero downtime for over 10 million daily transactions.
- Reduced infrastructure costs by 25% through cloud-native optimization and decommissioning legacy on-prem systems.
- Engaged and influenced diverse stakeholders across business, IT, security, and vendor ecosystems to achieve consensus and resolve conflicts.
- Ensured contractual compliance, managed billing milestones, and maintained audit readiness to safeguard financial and regulatory integrity.
- Delivered consistent program performance reporting and executive updates, strengthening stakeholder confidence and customer satisfaction.
- Implemented high-availability architecture for payment gateways, achieving 99.99% uptime post-migration.
- Orchestrated secure migration of sensitive financial data (customer accounts, transaction histories) with 100% compliance to PCI-DSS and regional regulatory standards.
- Managed cross-functional teams of 50+ engineers and business stakeholders to deliver migration milestones ahead of schedule.
- Improved transaction processing speed by 30% by leveraging cloud-native microservices and containerization.
- Negotiated vendor contracts worth over $5 million for cloud infrastructure and fintech SaaS solutions, optimizing cost and scalability.
- Delivered executive reporting and dashboards that tracked migration KPIs, risk mitigation, and compliance adherence, improving transparency for C-suite stakeholders.
- Enabled real-time fraud detection capabilities by integrating AI/ML services in the cloud, reducing fraud incidents by 18%.
- Conduct consistently achieved 98% SLA compliance across all service streams.
- Delivered quarterly reviews that reduced recurring issues by 25%.
- Reduced unauthorized access attempts by 40%.
- Deployed IAM solution covering over 5,000 users, with zero critical incidents.
- Conducted 30+ workshops across 10 regions.
- Reduced resistance to change initiatives by 40%.
- Achieved 90% user adoption within the first 3 months.
- Reduced manual processes by 35%.
- Maintained 100% milestone adherence across 15+ projects.
- Improved stakeholder engagement scores by 25%.
- Managed 20+ client accounts, achieving 95% satisfaction scores.
- Reduced reporting cycle time by 50%.
- Achieved 95% KPI targets consistently across three years.
- Reduced escalation resolution time by 45%.
- Achieved zero major breaches over 24 months.
- Led initiatives to enhance operational efficiency, resulting in streamlined processes and improved accuracy.
- Developed and implemented risk management strategies that minimized compliance issues and safeguarded assets.
- Mentored junior staff in financial analysis techniques, fostering a culture of continuous learning and development.
- Collaborated cross-functionally to drive strategic projects, enhancing stakeholder engagement and project outcomes.
- Utilized advanced financial modeling tools to support decision-making processes, improving overall project viability.
- Collaborated closely with executive leadership to align department goals with overall company objectives, resulting in stronger organizational cohesion.
- Enhanced collaboration between team members by implementing innovative communication tools and fostering an open dialogue culture.
- Increased efficiency by streamlining processes and implementing new software tools for the team.
- Drove innovation by encouraging creative problem-solving among team members and staying abreast of industry trends and best practices.
- Managed risk effectively by implementing robust compliance procedures and conducting regular audits of internal controls.
- Attended weekly meetings and special sessions of Leadership and Executive Leadership Teams and contributed to major administrative initiatives, policies and decisions.
Shift Lead Analyst
Tetra Pak India Pvt Ltd.
10.2014 - 07.2022
- Delivered roadmap milestones 100% on schedule, supporting £50M growth targets.
- Reduced manual processes by 25%, saving 10,000+ work hours annually.
- Achieved 99.9% system uptime post-implementation.
- Supported 25,000+ new users without additional infrastructure costs.
- Achieved 95% milestone adherence across 12 concurrent projects.
- Reduced vendor costs by £300k through contract renegotiations.
- Negotiated with external service providers, achieving a 15% cost-saving on IT expenditures.
- Improved stakeholder engagement scores by 20%.
- Reduced audit findings by 40% year-on-year.
- Oversee the Maintained 99.98% uptime SLA across critical systems.
- Onboarded 150+ engineers, reducing attrition by 15%.
- Achieved 85% adoption rate within 6 months.
- Reduced resistance to change by 30% through structured communication plans.
- Collaborated with C-level executives to align strategies, enabling successful launch of a new corporate division.
- Delivered transformation project 3 weeks ahead of schedule.
Executive- Systems Engineer
Vodafone Shared Services
03.2014 - 10.2014
- Collaborate with clients to define IT services expectations, and discuss solutions.
- Manage vendor relationships and procurement, ensuring cost-effective solutions for software, hardware, and cloud services.
- Establish and oversee SLAs, optimizing system uptime and responsiveness Assist in setup and maintenance of digital signage solutions for client presentations and office displays.
- Led the design and implementation of scalable infrastructure solutions, enhancing system reliability.
- Developed and executed strategic initiatives, resulting in improved operational efficiency, and reduced downtime.
- Spearheaded cross-functional collaboration to optimize system performance, aligning with business objectives.
- Mentored junior engineers, fostering skill development and increasing team productivity and effectiveness.
Senior Associate – Service Delivery
SunGard Availability Services
10.2012 - 03.2014
- Migrated legacy payment applications to SunGard's recovery environment, safeguarding over 5 million customer accounts, and ensuring uninterrupted settlement operations.
- Trained over 200 employees, reducing the ticket backlog by 22%.
- Mentored junior staff, improving first-call resolution rates by 15%.
- Coordinated 50+ IT professionals across geographies.
- Achieved 98% SLA compliance consistently over three years.
- Coordinated training sessions for staff, increasing knowledge and skills in service delivery protocols.
- Managed project timelines and deliverables, ensuring alignment with strategic goals and client expectations.
- Facilitated client meetings to gather feedback, enhancing service offerings and addressing customer needs effectively.
- Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
Senior Technical Service Practioner
IBM - Global Process and Services
02.2011 - 10.2012
- Building Partnered with 10+ department heads, achieving 95% alignment on service delivery criteria.
- Reduced cross-team escalations by 20% through proactive issue resolution.
- Delivered 100% of KPI reports on schedule, improving transparency and decision-making speed by 25%.
- Increased stakeholder engagement scores by 15% through targeted communication strategies.
- Mentored 25+ associates, resulting in 40% of them promoted within 2 years.
- Reduced onboarding time for new hires by 30% through structured mentoring programs.
- Achieved 92% employee satisfaction score, the highest across IT divisions.
- Reduced attrition by 18% through engagement initiatives and career development support.
- Improved customer satisfaction scores by 22%.
- Reduced average handling time by 15%, meeting SLA targets consistently.
- Led cross-functional teams to implement process improvements that enhanced service delivery efficiency.
- Developed and standardized technical documentation, improving knowledge sharing across service teams.
- Mentored junior staff on technical problem-solving, fostering a culture of continuous learning and development.
- Spearheaded the adoption of agile methodologies, streamlining project workflows and increasing team collaboration.
- Conducted regular system audits to ensure compliance with industry standards and optimize performance.
- Managed service escalations, effectively resolving complex technical issues to maintain client satisfaction.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Bachelor of Computer Science - Computer Science
Alphonsa Convent School
Sangli, India 04.2001 -
Skills
Influence and negotiation
Risk management strategies
Stakeholder relationship management
Program delivery management
IT governance frameworks
Digital payments systems
Cloud migration strategies
Compliance management
Strategic Execution: Business Strategy, Financial Acumen, Decision Making, Prioritization, Time Management, Attention to Detail
Problem Solving & Innovation: Root Cause Analysis, Process Optimization
Emerging Technology Adoption
Accomplishments
- Led Major Application Migration Project with Deutsche Bank.
- Tripled Service Efficiency .
- Outstanding Customer Satisfaction
- Strategic Vendor Management
- Implemented Company Wide Digital Literacy
- Successful Cultural Transformation
Headed Transformation for enterprise-wide financial system upgrade, influencing 4000+ employees to adopt new practices.
Spearheaded a service optimization initiative that tripled efficiency, evidenced by a 35% rise in service KPIs adherence.
Under my management, the team achieved a record-high 98% customer satisfaction rate for technical support.
Negotiated pivotal vendor contracts with TetraPak, HCL Tech Services, resulting in a sustainable 20% annual reduction in operational expenses.
Launched an initiative at TetraPak enhancing digital tool proficiency among employees by 60%.
Directed a culture Change initiative that decreased turnover by 15% and increased employee engagement metrics.
Certification
ITIL Intermediate Level Certified (Service Strategy, Design, Transition, Operation, CSI) Completed an advanced ITIL course provided by Axelos, focused on streamlining IT services and supporting business outcomes.
Timeline
IT Governance Lead
Crypto (North American Derivatives Stock Exchange)
05.2025 - Current
Assistant Vice President
Deutsche Bank Group
08.2022 - 04.2025
Shift Lead Analyst
Tetra Pak India Pvt Ltd.
10.2014 - 07.2022
Executive- Systems Engineer
Vodafone Shared Services
03.2014 - 10.2014
Senior Associate – Service Delivery
SunGard Availability Services
10.2012 - 03.2014
Senior Technical Service Practioner
IBM - Global Process and Services
02.2011 - 10.2012
Bachelor of Computer Science - Computer Science
Alphonsa Convent School
04.2001 -
Rewards & Recognition
- Nominated for COO Excellence Award Honored for spearheading IT delivery initiatives that improved service consistency and reduced operational costs by 15%.
- Recognized at the executive level for driving continuous improvement across enterprise IT operations, BRAVO Performer & Go Extra Mile Award- Dynamic leadership in Project & IT Delivery. Awarded for dynamic leadership in project execution and IT delivery, consistently exceeding KPIs and project milestones.
- Demonstrated exceptional commitment to stakeholder satisfaction, achieving 90%+ approval ratings., Service Delivery Team of Year (2013) Led high-performing service delivery team recognized company-wide for operational excellence.
- “Super Talent Achiever” in IBM GPS for Excellence in Delivery & Proactive ownership in IT Operations. Recognized for excellence in IT delivery and proactive ownership in IT operations. Mentored junior analysts and engineers, improving team productivity by 20% and accelerating onboarding by 25%.
Languages
English
Bilingual or Proficient (C2)
Arabic
Beginner (A1)
Hindi
Bilingual or Proficient (C2)
Passions
- Team Building Demonstrated ability to inspire, motivate, and guide team members towards achieving collective objectives.
- Cross Cultural Team Leadership I enjoy leading diverse teams and believe in the power of collaboration across cultures and disciplines
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Team Building
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins