Servicenow
Shivanee Kantamshetty
Human Resource Manager
Hyderabad
Summary
Seeking a challenging and responsible position to strengthen professional skills in alignment with the organization\'s vision and mission. Eager to gain insight into new aspects for future career. HR professional with comprehensive experience in employee relations, talent acquisition, and HR compliance. Strength lies in fostering team collaboration and ensuring alignment with organizational goals. Adaptable to evolving business needs and prioritize maintaining a productive and supportive work environment. Key skills include conflict resolution, process improvement, and performance management.
Overview
7
7
years of professional experience
1
1
Certification
3
3
Languages
Work History
HR ASSISTANT MANGER
Genpact
10.2022 - Current
- Leading HR Services team
- Providing coaching and mentoring to the team and manage client stakeholders
- Working on Service Now ticketing applications and other internal ATS
- Ability to get into detailing of the process and have an eye for details
- Follow standard operating procedures to ensure high quality and consistent service delivery
- Work with the cross-functional teams
- Managing project governance and timely reports with leadership team
- Quality check the SOP's and the necessary process reports
- Helping with the interview scheduling and short listing the candidates
- On boarding and providing the offer letters to the candidates
- Ensuring adherence to SLA's as per process agreements
- Review process performance and report out performance dashboard on a regular basis
- Conduct periodic performance appraisal, feedback sessions,and skill development initiatives.
- Conduct internal knowledge sharing sessions
- Organize team building activities, town halls, and engagement initiatives.
- Ability to build a high performance work culture
- Collaborating with client and the leadership team for organization growth
- Assisted in planning employee engagement activities such as employee connections and fun events
- Preparing of Process maps and flow charts
- Partnered with department managers to address skill gaps through targeted training initiatives or new hires when necessary.
SENIOR IT RECRUITER
Test Triangle
09.2021 - 04.2022
- Source and recruit candidates by using databases, social media etc
- Screen candidates resumes and job applications
- Conduct interviews using various reliable recruiting and selection tools/methods to filter candidates within schedule
- Hands on experience with various selection processes (video interviewing, phone interviewing, reference check etc.)
HR EXECUTIVE
GreyCampus
01.2021 - 07.2021
- Support the whole recruitment process, ranging from sourcing, managing the pipeline, resume screening, scoring tests, arranging, and conducting an interview, communicating with line managers and offer negotiation
- Proactive human resource planning
- Ensuring the complete Induction, Onboarding, Documentation and exit process of employees
- Coordinated with leadership to manage talent acquisition, campus recruitments, etc
- Maintaining the client relationships recruiting the candidates for the suitable profiles & interviewing them Short listing them for the suitable profiles
- Enhance the company image on campus to build up a long-term talent
- Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings
- Review files, records, and other documents to obtain information and respond to requests
- Retaining the potential employees and creating career opportunities within the company
BUSINESS DEVELOPMENT ANALYST
Option Matrix
07.2020 - 12.2020
- Working closely with the Developers & managers
- Getting updates on the timesheets and updating it to the client
- Doing analysis and sharing reports
- Keeping track on timesheets and the deliverables
QUALITY TEAM LEAD
Connect Q Business Solutions
12.2017 - 05.2020
- Provide coaching, development, succession, recruitment, resource management, team leadership, input into performance and development plans
- Manage and monitor existing title error reporting programs to facilitate a reduction in error frequency and improve performance
- Performs mock calls with agents to improve performance
- Provide periodic feedback to the Advisors regarding improvement areas
- Provide Trainings
- Proactive human resource planning
- Ensuring the complete Induction, onboarding, Documentation and exit process of employees
- Coordinated with leadership to manage talent acquisition
Education
MBA - HR
Priyadarshini College
Hyderabad, IndiaBachelor of Computing - Computer And Information Systems
Geetanjali
Hyderabad, IndiaSkills
- Team leadership
- Strong negotiation abilities
- Talent Management
- Human resources reporting
- Employee experience expertise
- Talent acquisition
- Coaching
- Forward-thinking approach
- Strong interpersonal communication
- Client Relationship
- Team leadership
Accomplishments
- Had an opportunity to work on site (London) closely with the clients.
- Received rewards and recognition best performer award
Personality Traits
- Proficient in communication skills both in written and verbal
- Confident and optimistic
- Quick learner
- Willing to learn new technologies and methodologies
- Possess planned and organized approach towards work
- Able to motivate the people
- Efficient in decision making skills to obtain win-win situation.
Software
Workable
Thomas International
GreyHr
Peoplesoft
Certification
Recruitment and Selection Specialist
Timeline
HR ASSISTANT MANGER
Genpact
10.2022 - Current
SENIOR IT RECRUITER
Test Triangle
09.2021 - 04.2022
Recruitment and Selection Specialist
02-2021
HR EXECUTIVE
GreyCampus
01.2021 - 07.2021
BUSINESS DEVELOPMENT ANALYST
Option Matrix
07.2020 - 12.2020
QUALITY TEAM LEAD
Connect Q Business Solutions
12.2017 - 05.2020
MBA - HR
Priyadarshini College
Bachelor of Computing - Computer And Information Systems
Geetanjali
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