Shivang Bahuguna
IT Consultant
Bengaluru
Summary
Over 14 years of experience in the IT Industry from Technology, Supply Chain Management, & Operations sectors. Currently leading Resale services from India for Quote to Cash projects for multiple clients including Diamond client (100 MM$) & managing DAAS renewal services. Working closely with Sales Directors and Partners in facilitating the delivery of our offerings including deal execution at RFP stage. Build relationship with Global stakeholders & team engagement for future client deals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Associate Manager - Ecosystem Sourcing Services
Accenture Solutions Pvt. Ltd.
01.2012 - Current
- Resale offshore lead for multiple Global clients like Allianz, Arlanxeo , BASF & MBCC. As an Offshore lead I am responsible for managing the end-to-end resale activities which involves Quoting, ordering, delivery tracking, raising invoice to client & payment tracking
- Publishing weekly report to Sales Director & stakeholders - Weekly Forecast & Account Receivables
- Traveled Prague (Czech Republic) on Schengen visa for establishing team to support on resale activities for invoicing activities for J&J client
- I am subject matter expert for APAC region, responsible for carrying out testing on UAT EHUB which is in service now platform to test before deploying on live environment for new enhancements and bug fix
- On people management i ensure team stay motivated & connected by having regular connects via teams audio & video call
- Preparing complete costing, staffing requirements for new client opportunities
- Ensuring deliverables meets and exceeds client requirements i.e., completion of request as per SLA agree under contract.
Change Management Analyst (British Telecom UK)
Accenture Solutions Pvt. ltd.
03.2010 - 12.2011
- Worked as a team member of Incident & Problem Management team for BT
- Retail E2E Testing on ITIL methodology Key responsibility was to analyze the issue & coordinated with the concern team for further resolution of the incident faced by E2E Test Team by raising the bridge Coordination with the various resolver groups for the closure of any incident came under our scope Adherence of SLA Management (timely response of mails & QC) Responsible for regular upgrading of CMDB Maintains KPI standard report on weekly basis
Desktop Support Engineer - Associate (Best Buy US)
Accenture Solutions Pvt. ltd.
09.2008 - 03.2010
- (U.S.) 18th Sep.'08 to, March'10 Responsible for giving Remote Support to the Pc's - Resolving all types of OS related problem, resolving all startup errors Giving proper recommendations according to the status of PC's
- LogMeIn Rescue- A third party tool used to take remote sessions and troubleshoot the PC for fixes.
Education
Bachelor of Technology - Electronics & Communication engineering
MIT Moradabad Institute of Technology, U.P.T.U.
Moradabad2008
Secondary School -
Saraswati Vihar
Nainital06.2004
High School -
Nirmala Convent
Kathgodam2002
Skills
- Supply Chain Management
- Order management
- DAAS renewals
- ITIL
- Change Management
Tools worked on
➢ SAP S4 Hana Platform
➢ Service Now
➢ CCW-R Cisco Commerce Workspace
➢ Siebel
➢ CMDB
Certification
➢ EMC workshop for ISM (Information Storage Management), SND (Storage Network Design)
➢ ITIL V3 Foundation Certified
➢ Six Sigma Yellow belt trained
➢ Advanced Excel, Professional Communication & Email writing skill
Accomplishments
Bagged “The Star of the Encore Award”, and “The Enabler Award”
Led Automation Project. “RPA for Sales Quote creation in SAP”
Winner of First edition of Shark Tank Idea- “Seamless Delivery”
Hobbies
Playing Badminton ,Trekking
Timeline
Associate Manager - Ecosystem Sourcing Services
Accenture Solutions Pvt. Ltd.
01.2012 - Current
Change Management Analyst (British Telecom UK)
Accenture Solutions Pvt. ltd.
03.2010 - 12.2011
Desktop Support Engineer - Associate (Best Buy US)
Accenture Solutions Pvt. ltd.
09.2008 - 03.2010
Bachelor of Technology - Electronics & Communication engineering
MIT Moradabad Institute of Technology, U.P.T.U.
Secondary School -
Saraswati Vihar
High School -
Nirmala Convent
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