Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Timeline
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Shivang Mittal

Shivang Mittal

Bengaluru

Summary

Results-driven Business Analyst with over 2.5 years of experience in product management, process optimization, and project execution. Skilled in requirements gathering, data analysis, and stakeholder management to enhance customer satisfaction and drive project success. A dedicated account owner committed to fostering customer success and promoting business growth.

Overview

3
3
years of professional experience

Work History

Solution Engineer

FirstHive
07.2023 - Current


  • Technical Account Ownership & Client Management: Acted as the technical account lead for major clients across Automotive, BFSI, and Lenswear sectors (e.g., Motul, Gulf, ICICI Bank), ensuring client satisfaction, account health, and effective daily operations as the primary point of contact.
  • API Integration & Solution Delivery: Spearheaded API integrations with client systems and external vendors to boost operational efficiency, providing tailored technical solutions that align with business needs and enhance user experience.
  • Product Enhancement & Cross-Functional Collaboration: Worked closely with product, tech support, and cross-functional teams to integrate client feedback, drive improvements in CDP and loyalty products, and resolve technical issues effectively.
  • Motul India: Developed and launched a loyalty solution for Motul, achieving 100,000+ downloads and doubling annual revenue from $60,000 to $120,000 in five months. Positive client feedback led to an upsell for Motul Bangladesh.
  • Royal Sundaram: Created the B2B2C module for Royal Sundaram, allowing distributors to run independent campaigns while RS retained control, increasing renewal revenue by approximately 15% without compromising lead confidentiality.
  • ICICI: Built the New Connector Onboarding module for ICICI, automating document submission, e-signing, RCU approval, and online payments, significantly reducing manual effort and accelerating partner onboarding.
  • Gulf: Migrated Gulf's loyalty program from Ionic to Flutter, improving UI and user feedback. Designed QR-based promotional offers to boost engagement and led ETL pipeline development for integrating daily data into Gulf's analytics data lake.

Business Analyst

Salescode.ai
11.2021 - 11.2022
  • Requirements Gathering & Documentation: Collected requirements, designed wireframes, and developed BRDs to align projects with business goals.
  • Sales Tracking App for Mars India: Created a sales tracking app with 1,000+ active users, generating $1.2 million in annual revenue.
  • FMCG Sales Solutions: Partnered with commercial teams (e.g., Mars, Reckitt Benckiser) to implement data-driven sales tracking solutions.
  • Stakeholder Management: Served as the primary contact for stakeholders, facilitating customer success strategy discussions.
  • Data Analysis & Reporting: Analyzed client data for insights, delivering actionable reports and dashboards.
  • Backend & UAT for ITC's Unnati App: Managed backend configurations and conducted UAT, improving delivery efficiency and supporting 500,000+ users.

Education

Bachelor of Science - Electronics and Communications Engineering

Guru Tegh Bahadur Institute of Technology, GGSIPU
New Delhi, India
07-2021

Skills

  • Excel
  • JIRA
  • SQL
  • Customer Relationship Management
  • Project Coordination Project Management
  • Project Documentation
  • System and API Integration
  • Cross-Functional Collaboration
  • Technical Requirements
  • PowerPoint
  • Google Suite
  • Data Analytics
  • Data Visualization
  • Technical Documentation
  • Visio
  • CDP and Loyalty Solutions
  • Mar-tech Space Marketing Strategy
  • Campaigning
  • Use Case Development
  • UAT
  • Agile Methodologies
  • CRM
  • Software development Life Cycle (SDLC)
  • User story Creation
  • Wireframing
  • Product Lifecycle
  • User Experience (UX)
  • Client Relationship Management
  • Stakeholder Management
  • Prioritization and Efficiency
  • Process Improvement
  • Problem-Solving
  • Attention to Detail
  • Strategic Planning
  • Solution Design
  • Product Development
  • Client Requirements

Accomplishments

  • Standardized User Feedback Process: Developed a user feedback sheet for clients and leadership, establishing it as the standard document across all projects and reducing customer service escalations by 20%.
  • Client Satisfaction & Recognition: Managed five high-profile clients as the SPOC for over a year, consistently delivering 100% satisfaction and earning formal recognition from senior leadership for exceptional relationship management.
  • Cross-Sell & Upsell Success: Built strong client relationships to independently deliver the Motul India loyalty program, which led to the launch of Motul Bangladesh's first loyalty solution and doubled the annual revenue in just six months.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Solution Engineer

FirstHive
07.2023 - Current

Business Analyst

Salescode.ai
11.2021 - 11.2022

Bachelor of Science - Electronics and Communications Engineering

Guru Tegh Bahadur Institute of Technology, GGSIPU

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Shivang Mittal