Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Timeline
Generic

SHIVANG SINGH

LUCKNOW

Summary

Dynamic sales professional excels in high-productivity environments, completing tasks efficiently and surpassing goals. Skilled in customer relationship management, negotiation techniques, and strategic planning. Strong communication skills, adaptability, and problem-solving abilities ensure success in challenging sales scenarios.

Overview

10
10
years of professional experience
1
1
Certification

Work History

SALE EXECUTIVE

VADILAL ENTERPRISES Ltd.
Lucknow
07.2017 - 03.2024
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Contacted current and potential clients to promote products and services.
  • Prepared and submitted sales reports and expense reports on a regular and timely basis.
  • Resolved customer complaints in a timely manner while providing excellent customer service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Worked effectively in team environments to make the workplace more productive.
  • Completed day-to-day duties accurately and efficiently.
  • Updated and maintained databases with current information.
  • Operated equipment and machinery according to safety guidelines.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Initiated contact with prospects via email campaigns or cold calls to generate leads.
  • Negotiated contracts with vendors and suppliers to secure advantageous pricing terms.
  • Reviewed and analyzed sales performance against plans to determine effectiveness.
  • Coordinated with logistics teams to ensure timely delivery of products to customers.
  • Developed business cases for new products or services to present to senior management.
  • Analyzed sales space capacities based on system parameters, securing high stock availability.

SALES ASSOCIATE

PAYTM(ONE 97 COMMUNICATION)
Lucknow
07.2016 - 07.2017
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Handled customer complaints in a professional manner.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Assisted customers with product selection, sizing and styling.
  • Worked with fellow sales team members to achieve group targets.
  • Used technology resources to assist customers in locating and selecting items.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Tracked sales performance metrics to identify trends in market place.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Provided accurate information about products, prices and services.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Developed performance metrics and objectives to measure success of outlet operations.

Senior Front Office Assistant

RANJEE'S HOTEL
04.2015 - 06.2016
  • Managed multiple tasks simultaneously while maintaining accuracy of information provided.
  • Ensured compliance with all applicable laws and regulations pertaining to front office operations.
  • Responded to inquiries from internal and external customers regarding policies and procedures related to front office operations.
  • Handled confidential information in an organized manner according to company protocol.
  • Compiled and prepared reports and documents, supporting management decision-making.
  • Coordinated meeting logistics, including room booking, equipment setup, and catering arrangements.
  • Assisted organizational efforts by filing, entering data and answering phones.
  • Scheduled and confirmed appointments, optimizing daily office flow and reducing wait times.
  • Participated in credit and collections activities.
  • Managed multi-line telephone system, efficiently directing incoming calls to appropriate departments.
  • Monitored daily attendance records of employees assigned to the front office area.
  • Coordinated support to facilitate general office operations.
  • Coordinated travel arrangements, including booking transportation, lodging, and event reservations.
  • Greeted guests and vendors to assist in navigating space.
  • Responded to messages and emails to the office and transferred correspondence.
  • Provided administrative support to the team, including data entry, filing, copying.

Front Office Assistant

BEST WESTERN PLUS LEVANA
LUCKNOW
02.2014 - 03.2015
  • Resolved client inquiries and issues, providing exceptional customer service.
  • Coordinated front office activities, enhancing operational efficiency.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Conducted data entry tasks with high accuracy, maintaining integrity of information.
  • Processed payments from customers using cash, credit cards or checks.
  • Answered phones and routed voicemails to respective employees.
  • Directed clients and guests to correct departments, rooms, and staff members.

Education

HOTEL MANAGEMENT - BASIC HOTEL MANAGEMENT SKILLS & KNOWLEDGE

OSMANIA UNIVERSITY
LUCKNOW
05-2013

INTERMEDIATE - SCIENCE

UP BOARD
LUCKNOW
05-2009

HIGH SCHOOL - Science

UP BOARD
LUCKNOW
05-2007

Skills

  • Sales and market development
  • Lead prospecting
  • Business development and planning
  • Sales expertise
  • Order management
  • Client acquisition
  • Schedule coordination
  • Market penetration strategies
  • Customer segmentation
  • Persuasive selling
  • Expense reporting
  • Sales operations management
  • Quality assurance
  • New market penetration
  • E-commerce knowledge
  • Customer needs assessments
  • Report writing skills
  • Vendor management
  • Market trends
  • Lead database management
  • Service promotions
  • Brand promotion
  • Value-based selling
  • Customer relationship management
  • Public speaking
  • Goals and performance
  • Competitive positioning
  • Closing techniques
  • Deal structuring
  • Networking
  • Decision-making
  • Negotiation tactics
  • Systems and software expertise

Affiliations

  • COOKING
  • TRAVELING

Certification

  • MS OFFICE
  • TALLY

Languages

Hindi
First Language
English
Intermediate (B1)
B1

Timeline

SALE EXECUTIVE

VADILAL ENTERPRISES Ltd.
07.2017 - 03.2024

SALES ASSOCIATE

PAYTM(ONE 97 COMMUNICATION)
07.2016 - 07.2017

Senior Front Office Assistant

RANJEE'S HOTEL
04.2015 - 06.2016

Front Office Assistant

BEST WESTERN PLUS LEVANA
02.2014 - 03.2015

HOTEL MANAGEMENT - BASIC HOTEL MANAGEMENT SKILLS & KNOWLEDGE

OSMANIA UNIVERSITY

INTERMEDIATE - SCIENCE

UP BOARD

HIGH SCHOOL - Science

UP BOARD

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