Shivang Srivastava
Hotel Operation Manager
Etawah
Summary
Dynamic and results-driven professional with over 16 years of experience in the service industry, dedicated to achieving excellence through consistent quality performance. Proven ability to lead and manage hotel operations by ensuring high service standards, maximizing revenue, controlling costs, and fostering a motivated team. Committed to supporting the operational philosophies of the organization while delivering an exceptional guest experience that aligns with the hotel’s brand and business objectives. Expertise in creating a positive work environment that empowers staff to excel and enhances overall guest satisfaction.
Overview
14
14
years of professional experience
Work History
Operation Manager (Unit Head)
Noor-Us-Sabah Palace, Bhopal
03.2024 - Current
- Manage operations for a 13-acre heritage property with 58 luxury rooms and four multi-cuisine restaurants (capacities: 126, 110, 86 & 76 covers) plus in-room dining.
- Oversee large banquet facilities (10,000 sq. ft. & 4,500 sq. ft.), two boardrooms (20 pax each), and expansive lawns (32,000 sq. ft., 9,000 sq. ft., 4,000 sq. ft.).
- Lead a multidisciplinary team ensuring service excellence across all departments.
- Develop and implement operational SOPs, budget planning, cost control, and guest experience enhancement strategies.
- Coordinate with sales & marketing teams to drive events, weddings, and corporate business.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Maintained professional, organized, and safe environment for employees and patrons.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Managed and motivated employees to be productive and engaged in work.
Food & Beverage Manager
Ikshana Resort & Spa, Khandala, Maharashtra
06.2024 - 03.2025
- Directed F&B operations for 100 spacious rooms (Deluxe, Superior & Premium).
- Managed coffee shop, multi-cuisine restaurant, and bar operations.
- Planned and executed events in banquet spaces (6,000, 2,000 & 4,000 sq. ft.) and auditoriums (150 & 400 pax).
- Ensured high-quality service, staff training, and guest satisfaction.
- Controlled inventory, minimized wastage, and maximized profitability in all F&B outlets.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Developed staff training programs to enhance service skills and increase overall efficiency.
Food & Beverage Manager
Fortune Select SG Highway, Ahmedabad – ITC Hotels
12.2023 - 05.2024
- Managed 95 rooms with four F&B outlets, two banquet halls, and a lawn.
- Created menus in collaboration with the culinary team, maintaining brand standards.
- Handled banquet sales, costing, and profitability analysis.
- Drove guest engagement through special promotions and events.
- Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
- Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
Cluster Food & Beverage Manager
Hotel Hampton by Hilton & Best Western Hilton, Vadodara
11.2017 - 12.2023
- Oversaw F&B operations across two properties (72 rooms each) including multi-cuisine restaurants, four banquet halls, and two boardrooms at each hotel.
- Directed banquet and MICE (Meetings, Incentives, Conferences, Exhibitions) business to increase revenue.
- Led staff recruitment, training, and performance management.
- Ensured compliance with brand service standards and hygiene audits.
- Oversaw the hiring process for new employees, selecting top talent to join our team.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Maintained strong relationships with suppliers, ensuring consistent product quality while controlling costs.
Assistant Food & Beverage Manager
Eastin Residences, Vadodara
09.2016 - 10.2017
- Managed F&B operations for a boutique property with 52 rooms.
- Supervised rooftop restaurant, coffee shop, banquet hall, and in-room dining.
- Implemented cost control measures and improved food production efficiency.
- Coordinated with the culinary team for menu planning and special events.
- Increased overall efficiency of the department by developing and implementing training programs for staff members.
- Streamlined processes within the department to increase overall productivity while maintaining quality standards.
Assistant Manager – Food & Beverage
Hotel Ramada, Ahmedabad
11.2013 - 08.2016
- Handled operations for three F&B outlets, two banquet halls, and one boardroom in a 96-room property.
- Assisted in budget preparation and forecasting.
- Maintained guest satisfaction through prompt service and personalized attention.
Food & Beverage Supervisor
Hotel Leela Palace, Udaipur
11.2011 - 11.2013
- Supervised day-to-day operations for multiple dining venues in an 80-room luxury property.
- Trained and supervised service staff to maintain luxury hospitality standards.
- Supported banquet and special event operations for VIP guests.
Education
Hotel Management and Catering Technology - Hotel Management
Subhash Bosh Institute
Kolkata01-2008
B.com -
Kanpur University
Etawah 04.2001 -
Secondary -
G.I.C.
Etawah, Uttar Pradesh01-2005
Higher Secondary -
K.K. Inter Collage
Etawah, Uttar Pradesh01-2003
Skills
Service excellence
Cross-departmental coordination
Budget management and cost control
Team leadership – Recruiting, training, and motivating staff
Compliance & safety – Ensuring adherence to regulations, health, and safety standards
Sales and marketing alignment
Pre-opening operational planning
Team development
Budget and expense control
Analytical decision-making
Effective strategic planning
Process optimization leadership
Team skill enhancement
Financial planning
Business growth initiatives
References
Shantanu, Seth, Executive Chef, +919955325833, Shangri-La Philippines
Interests
Personal interest includes with-, Playing badminton, Chess and listening to music
Accomplishments
- Completed online Food Handlers training from FSSAI.
- S.D.P. programed The Hotel Leela Palace, Udaipur
- Served the Prime Minister of India during Vibrant Gujarat.
Current Job & Responsiblities
- Overall Property Management – Oversee day-to-day operations of all hotel departments including Rooms Division, Food & Beverage, Housekeeping, Front Office, Banquets, Maintenance, and Security.
- Strategic Planning & Execution – Develop and implement operational strategies to achieve revenue, profitability, and guest satisfaction goals.
- Financial Oversight – Prepare annual budgets, monitor P&L statements, control costs, and ensure efficient allocation of resources.
- Food & Beverage Supervision – Direct multiple dining outlets, room service, and large banquet operations, ensuring quality, presentation, and profitability.
- Guest Experience Excellence – Maintain high service standards, resolve guest complaints promptly, and implement guest loyalty programs.
- Sales & Revenue Growth – Collaborate with sales and marketing teams to drive room bookings, banquet sales, events, and promotional campaigns.
- Event & Banquet Management – Oversee planning and execution of weddings, conferences, and MICE events, ensuring smooth operations and guest satisfaction.
- Staff Leadership & Development – Recruit, train, motivate, and appraise department heads and staff, fostering a culture of service excellence.
- Brand Compliance & Quality Control – Ensure adherence to brand standards, audit requirements, and statutory regulations (safety, hygiene, and licensing).
- Vendor & Contract Management – Negotiate with suppliers, monitor service agreements, and maintain quality in procurement.
- Operational SOP Implementation – Develop, review, and update Standard Operating Procedures to enhance efficiency and consistency.
- Crisis Management – Handle emergencies, security concerns, and operational challenges with minimal disruption.
- Sustainability & Cost Efficiency – Implement eco-friendly practices and optimize utility consumption to reduce operational costs.
Other Responsibilities
Reviews audit findings - Safety/Hygiene and takes corrective measures to ensure full compliance.
Computer Experience
- Microsoft Word, Excel, PowerPoint etc.
- Touché, IDS, COMANCHHI
Timeline
Food & Beverage Manager
Ikshana Resort & Spa, Khandala, Maharashtra
06.2024 - 03.2025
Operation Manager (Unit Head)
Noor-Us-Sabah Palace, Bhopal
03.2024 - Current
Food & Beverage Manager
Fortune Select SG Highway, Ahmedabad – ITC Hotels
12.2023 - 05.2024
Cluster Food & Beverage Manager
Hotel Hampton by Hilton & Best Western Hilton, Vadodara
11.2017 - 12.2023
Assistant Food & Beverage Manager
Eastin Residences, Vadodara
09.2016 - 10.2017
Assistant Manager – Food & Beverage
Hotel Ramada, Ahmedabad
11.2013 - 08.2016
Food & Beverage Supervisor
Hotel Leela Palace, Udaipur
11.2011 - 11.2013
B.com -
Kanpur University
04.2001 -
Hotel Management and Catering Technology - Hotel Management
Subhash Bosh Institute
Secondary -
G.I.C.
Higher Secondary -
K.K. Inter Collage